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Customer Service Manager

Location:
Newark, DE, 19702
Posted:
September 22, 2017

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Resume:

Nigel Nedd

*** ********* *** *-****: ac2fco@r.postjobfree.com

Newark, Delaware 19702 Cellular: 302-***-****

Summary/Profile

A Highly motivated, self-reliant, results-driven professional looking for an opportunity in electronics engineering technology, manufacturing, or a technically based job. Excellent logical and methodical troubleshooting skills supported by solid academic knowledge and facility in electronics. Proven hands-on mechanical, test equipment, and tool utilization and repair skills. Demonstrated organizational, logistical, and business management skills. Able to produce results on or ahead of schedule that consistently meet and most often exceed expectations with abstract or obscure directions and documentation. Hands-on technical skill supported by very strong academic achievement, knowledge, and accomplishment. Excellent verbal and written communications skills. Strong interpersonal and customer-facing skills.

Skills/Attributes

•Strong work ethic, highly diligent, self-motivated, and serious about producing

expectation-exceeding results.

•Unrelenting in understanding problems and focused when finding solutions.

•Logical, analytical, expeditious in analyzing problems, and identifying and

implementing solutions.

•Routinely understand, analyze, and utilize complex drawings, electrical circuit

diagrams, schematics, specifications, and technical documentation.

•Skilled in using electrical and electronic test equipment such as: digital multimeters,

oscilloscopes, function generators, assorted computers and operating systems,

specialized programs, and circuit simulators.

•Working knowledge of higher level programming languages such as C and C++.

•Strong proficiency and affinity for microprocessor programming.

Experience

DOW Electronic Materials (July 2016 – August 2017)

Laboratory Technician/Chemical Operator Technician

•Oversaw 2nd shift operations

•Gown daily in PPE/Clean room suit

•Comprehensive knowledge of various chemicals and their hazards

•R&D involving semi-conductor materials

•Chemical Operator: Operating Chemical-Mechanical Planarization(CMP) machines such as Reflexion and Mirra

•Familiar with Metrology toolsets such as: Fx200, Rs200, F5x, and defectivity SP-2 scanner.

•Chemical Preperation of various slurries

•Regularly operate both the Fork Truck and One Man Lift equipment

•Supported Slurry Manufacturing on Batch decisions

•Supported Pad R&D on new product decisions.

Kelly Services at DOW Electronic Materials (September 2015 – July 2016)

Laboratory Technician

•Gown daily in PPE/Clean room suit

•Comprehensive knowledge of various chemicals and their hazards

•R&D involving semi-conductor materials

•Operating Chemical-Mechanical Planarization(CMP) machines.

•Chemical Preperation of various slurries

•Regularly operate both the Fork Truck and One Man Lift equipment

ATILLA WINGS - New Castle, Delaware (May 2010-Present)

Line Cook

•In charge of preparatory tasks such as: food prep, line prep, and restaurant prep.

•Promoted and practiced teamwork throughout the restaurant and with kitchen staff.

•Enlightened new employees on how to prep, cook on the grill, and cook on the fryers.

•Used verbal communication with kitchen staff for them to understand orders.

DELDOT - Newark, Delaware (Nov 2013-Dec 2014)

Toll Collector

•Handled cash deposits accurately and correctly.

•Provided customer service; offered advice and directions to numerous commuters.

•Trained new employees on how to work the collection and related systems.

•Demonstrated a depth understanding of how important it is to be perceptive while working with money.

SUPERFRESH GROCERY STORE - Newark, Delaware (June 2007-December 2007)

Stocking and receiving Associate

•Stocked the grocery store with fresh quality goods.

•Unpacked trucks and put items in their specified area.

•Interacted with customers and aided them when they needed to find a particular product.

UPS - Newark Delaware (June 2008-May 2009)

Local Sort

•Responsible for loading trucks for a specific destination.

•Scanned and checked that the packages were going to the correct destination.

•Demonstrated team work with co-workers when loading high package trafficked trucks.

•Collaborated with store general manager to help redesign the back of the site.

•Enlightened new employees on how to prep, cook on the grill, and cook on the fryers.

•Excelled at getting projects completed on short deadlines.

Academic Experience

•Assembled a PLC (programmable logic controller) mini-conveyor belt with a group of

students that simulated package sorting based on an object's size. Used proximity

sensors to determine the object's final destination; finished with a fully functional unit

before scheduled due date.

•Designed and simulated circuits with Multisim™ then physically built, tested, and

evaluated circuits.

•Fabricated circuits that met specified requirements using Circuit and Network analysis.

(e.g.: Kirchhoff’s law, Ohms Law, and mesh analysis).

•Designed, built, and optimized a computer that met a specified budget and exceeded all

performance requirements.

Education

Delaware Technical & Community College

•Associates in Applied Science Computer Engineering Technology (A.A.S), Math/Science Concentration – Graduated Cum Laude: May, 2014.

Glasgow High School

•Graduated 2009.

References

Available upon request.



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