Customer Service Sales

RESUME

Rama krishna Munjeti H.No: *-**

995******* Kondakindam(v)

****************@*****.*** Vizianagaram(dist)

CAREEROBJECTIVE

A position where excellent communication and people skills are needed and where idea appreciation exists,creativity is expected and encouraged to grow with the organization.

SOFTWARE EXPOSURE

•Languages : C and C++, Apex, Visual Force.

•Internet Application : HTML,CSS

•Cloud Computing :Salesforce CRM Administrator,Developer,Apex

Classes,Triggers,SOSL,Visual force.

•Packages :P.G.D.C.A.

•ETL Tool :Data Loader.

Skills and Experience:

•Having 4+ Years of experience in Application Software Designing, Development and Implementation. This involves hands-on design and development using Force.Com platform (Salesforce CRM Applications)

•As a developer, developed sophisticated Force.com apps and integrate and customize already existing Salesforce CRM and Force.com solutions on the platform using Salesforce Data Model (Standard and Custom Objects), Validation Rules, Workflows, Visual flows, Approval Processes, Roles and Profiles, Assignment Rules, Sharing Rules, Apex, SOQL, SOSL, DML, Visual force, and Force.com API.

•Writing Unit tests cases and deployment through Force.com Eclipse IDE and Change sets.

•As a Salesforce Administrator and data specialist responsible for User Management, Security Settings, Analytics (Reports, Dashboards and Analytic Snapshots), day to day trouble shooting and data loading and migration activities using tools like Developer Console, Force.com Explorer, Force.com Data Loader .

•Experience using Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Validation Rules, Work Flows, Approvals, Reports/Graphs and Dashboards, Security Model.

•Strong Implementation experience using Custom objects, Triggers, workflows/ workflow rules, approvals, Visual Force Pages, and Apex classes.

•Good Knowledge of MVC architecture and Object Oriented Programming.

•Salesforce.com Data Migration.

•Salesforce.com Application configuration.

•Worked on Schedule apex and have knowledge on batch apex.

•Worked on Rest services.

•Always ensure quality, timeliness, and process adherence during the development life cycle.

•A team player with good communication and leadership skills.

Educational Qualifications &Certification:

•Bachelor of Technology from JNTU Kakinada.

Work Experience:

• Working as a Sr. Software Developer in ICUBEIcube IT Services PRIVATE LIMITED at Hyderabad from SEP-2013.

Projects Summary:

Project 1: PLM Duration: Sep-2015-Jan-2017

Description: PLM enables workflow automation for various business processes such as Accounts Payable, Helpdesk, Collections, etc. It optimizes operations with real time visibility through continuous process monitoring, provides analytics to optimize decision-making and reduces errors while providing access to information that increases responsiveness and customer satisfaction. This leads to improved processes creating value for enterprises through higher productivity and compliance, and better customer service.

Responsibilities:

•Involved in total SDLC process like requirement analysis, design, coding and deployment.

•For doing customization like creation of Objects, Relationships, Record Types, Report types Page Layouts, Custom Settings, custom Labels, Validation Rules, Email Templates, Workflow Rules and Approval process.

•Analysed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings

•Designed and developed Workflow rules for generating mails and Tasks.

•Designed Apex dynamic approval process.

Project 2: OTC Duration: Sep-2014–Aug-2015

Description:"Order to cash" (O2C or OTC) normally refers to the business process for receiving and processing customer’s payments. Its order management, simpler deductions management, and more effective collections help to drive shorter cycle times and higher working capital. By presenting eBilling and Electronic Invoice Presentment options to customers and to pay speed payments, slash costs associated with paper invoices. Along with these the application provides Dispute Management, Promise to Pay, Auto Dunning functionality, Credit Risk Management.

Responsibilities:

•Analysed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings

•Designed and developed Workflow rules for generating mails and Tasks.

•Designed Apex dynamic approval process.

•Involved in total SDLC process like requirement analysis, design, coding and deployment.

•For doing customization like creation of Objects, Relationships, Record Types, Report types Page Layouts, Custom Settings, custom Labels, Validation Rules, Email Templates, Workflow Rules and Approval process.

Project 3: Healthcare System Duration: Jan-2014–Aug-2014

Description: Health Care System (HCS) is aimed to develop the application which is used to handle patient records in order to provide a better service to patients. The main objective is, in order to automate the administration activities, implement web based medical billing system, maintain & provide diagnosis information to End-Users and for enhanced management process.

Responsibilities:

•Salesforce Implementation, Administration & Development

•Developed on Approval Process and Dynamic Apex Approval process

•Analysed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings

•Developed a powerful Tabbed Application to replace with Salesforce.Com CRM by using Visual force Pages and Controllers using up-to-date features like Field Sets and Inline Editing.

•Developed Triggers for applying the business logic on Database events

•Designed and developed Workflow rules for generating mails and Tasks.

•Designed Apex dynamic approval process.

•Performed Unit Testing&Performance testing in Test environment

Project4: Process Management System Duration: April-2013–Dec-2013

Description: Vanquis Bank (UK) provides domestic personal banking services to UK customers.It is an effort to improve banks productivity, customer focus. On-Demand SFDC CRM was implemented to meet the business model of the domestic needs like accounts maintenance and also enabling the sales team to keep records of the Customers contact information and their prospects in pipeline.

Responsibilities:

•Implemented the requirements on Salesforce.com platform and Force.com IDE using Eclipse.

•Created various Custom Objects, Custom Fields, record types and workflow rules.

•Involved in developing Vf Pages, Controllers, and Triggers& Custom classes for reporting.

•Created various Apex Classes and Triggers for Validations, Workflow rules for field updates and Email alerts.

•Created Reports and Dash boards and also created.

•Strongly involved in Development, and Data Migration of Salesforce CRM.

•Involved in Migrating data from legacy systems using Apex Data Loader

•Worked on Salesforce to Salesforce integration and data synchronization.

Project 5: Contract & Regulatory Services Duration:Sep-2012–March-2013

Description: CFS Clinical delivers Software as a Service (SaaS) applications, allowing you to rapidly and simply deploy enterprise class applications. Contract Management System is used to drive revenue growth, reduce errors and delays, and improve customer loyalty, allowing sales organizations to speed time to revenue, prevent revenue leakage, and reduce risk.

Responsibilities:

•Involved in total SDLC process like requirement analysis, design, coding and deployment.

•For doing customization like creation of Objects, Relationships, Record Types, Report types Page Layouts, Custom Settings, custom Labels, Validation Rules, Email Templates, Workflow Rules and Approval process.

•Responsible for creating Users, Profiles, Roles, Public Groups, Queues and OWD setting and sharing rules.

•Worked on Apex Data Loader for data migration.

•Responsible for designing Reports and Dashboards.

•Responsible for writing Apex Triggers and Apex Classes

•Developed various Visual force Pages based on business requirement

•Responsible for writing Test Scripts for various scenarios with minimum 80% code coverage

•Involving in deployment using change sets and Force.com IDE tool

•Resolved many cases that raised by the clients.

CAREEROBJECTIVE

A position where excellent communication and people skills are needed and where idea appreciation exists,creativity is expected and encouraged to grow with the organization.

EDUCATIONAL BACKGROUND

S.NO

QUALIFICATION

INSTITUTION

BOARD/ UNIVERSITY

YEAR OF PASSOUT

PERCENTAGE

1

B.Tech.

Thandra Paparaya Institute of Science & Technology, Bobbilli

JNTU Kakinada.

2016

60.79

2

DIPLOMA

Bhaskara Polytechnic College, Bobbili.

State Board of Technical Education, AP.

2013

70.3

3

INTERMEDIATE

G.J college,

Gantyada.

Board of Intermediate Education, AP.

2009

75.5

4

SSC

Z P H School,

Rachakindam.

Board Of Secondary Education, AP.

2007

67.83

PERSONAL PROFILE

Sex : Male

Date of Birth : 10th July, 1991

Garital Status : Single

Languages Known : English and Telugu.

Rama Krishna Munjeti

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