Field Service Technical Support

Michael Sciortino

*** ***** ***** **

Osprey, FL 34229

Home: 720-***-**** E Mail: ac2fb4@r.postjobfree.com

OBJECTIVE: To acquire a position within the IT/networking field that will allow me to use my computer and service skills to maintain a smoothly running IT department, enhance the working environment by providing the services needed to all computer users and thus contribute to the growth of the company as well as my own.

PROFILE: My computer experience includes installation, configuration and maintenance of software, hardware, operating systems, servers, desktop, laptops and printers. I am organized and service-oriented and get along well with people. I am focused and will do what it takes to deliver on schedule. Implemented and developed computer system configurations for a variety of clientele.

MICROSOFT CERTIFICATION (MCSE) COURSES, EXAMS COMPLETED AND CERTIFICATIONS:

PCVE Polycom Certified Video Engineer, A+ Certified, Microsoft Certified Professional (MCP) 067 Server Implementing and Supporting NT Workstation 4.0

Dell Certification: Client DSP - Customer Experience V.2.5 Certification, Foundation 2007 Desktop and Foundation 2007 Portables. HP Certifications: 896 - Servicing HP Desktop,Workstations, and Notebook

ADDITIONAL COMPUTER EXPERIENCE/PROFICIENCY:

Codec, DMA, Gateways, Servers, Desktops, Laptops and Printers Operating Systems; Windows Server 2000, Windows XP.

Software; Polycom, Cisco, Microsoft Back Office, Office 2007. All Windows OS.

EXPERIENCE:

BT America (British Telecommunications) March 2015 to August 2017

Tier 2 help desk for Video support

Worked Nights and weekend, handling calls from all clients, Tracked tickets to see if a particular company was having issues. Special Project, Upgrades via USB or remote. Identifies, analyzes, and repairs product failures, orders and replaces parts as needed. 10-20 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks.

IBM – Manpower Professional Oct 2009 to March 15, 2015

On site and phone support for Desktop and Laptop’s with Windows XP Professional. Set up training room. After training move client into production (Call Center). Organize and maintain computer lab with equipment, tools and supplies. Coordinate removal and storage of used and unused equipment. Control Inventory.

Amgen – Unisys - Superior Technical Resources May 2009 to July 2009

Field Service Engineer V - Field Service Engineer V for 1200 employee part of a crew of 2 support technicians. Level II technical support. Administered Windows Active Directory Provide on site and phone support for Desktop and Laptop’s with Windows 2000 Professional and XP Professional. Organize and maintain computer lab with equipment, tools and supplies. Coordinate removal and storage of used and unused equipment. Control Inventory. Warranty work on all HP desktop and Laptops. (completed short term contract)

Employment Solutions

Larimer County Election - September 2008 to November 2008

Field Service Engineer V – setup Early Voting centers and Vote Centers for Larimer county and maintained all sites – fix variuos software issues. Organize and maintain computer lab and locations with equipment, tools and supplies. (completed short term contract)

Compucom June 2007 to June 2008

Key Bank – Field Service Engineer V – setup new hires – fix variuos software issues. Level II technical support. Administered Windows Active Directory . Organize and maintain computer lab with equipment, tools and supplies. Coordinate removal and storage of used and unused equipment. Control Inventory.

Encana - Field Service Engineer V. Would work on Warranty Laptop and Desktop. IBM and HP. Order supplies for the USA division. Organize and maintain computer lab with equipment, tools and supplies. Coordinate removal and storage of used and unused equipment. Control Inventory. Level II technical support. Administered Windows Active Directory. (completed short term contract)

Amgen – Unisys – Apex August 2006 to June 2007

Field Service Engineer V for 1500 employee part of a crew of 4 support technicians. Level II technical support. Administered Windows Active Directory . Provide on site and phone support for Desktop and Laptop’s with Windows 2000 Professional and XP Professional. Organize and maintain computer lab with equipment, tools and supplies. Coordinate removal and storage of used and unused equipment. Control Inventory. Waranty work on all HP desktop and Laptops. (completed short term contract)

The Green Plan The Green Plan Assistant Operational Manager August 2005 to August 2006

Took care of daily operation of 120 employee. 72 Vehicals. Construction Crews, Irrigation Crews,Maintance Crews and Mechanics.

Hired company employees. Also Snow Removal. All contract are with Corporation or Home Owner Associations. upgrading backbone of network. Upgraded and serviced all PCs, laptops and printers. Level II technical support. Administered Windows Active Directory

H&R Block - October 2002 to May 2006

Field Service Engineer V - All Denver company owned locations (212). Provide on site and phone support for Desktop/Windows XP Professional, Server/Windows 2003 Server. Inventory of all computer equipment. Upgrade all offices with Server, Point of Sale, and workstations. Dispose of all outdated equipment (Clean Sweep). Install Cat5 cables throughout offices. Reimaged all PCs. Distribute computer equipment to office locations. Process RMAs. Coordinate removal and storage of used and unused equipment during off-season. Train new DTSS employees (District Technical Support Specialist).

Multiple Contract from June16th 2001 thru October 2002

IBM, ConAgra Foods, Larimer County Support Services, Washington Mutual Bank

Setup and image workstations and teller stations for Washington Mutual Bank. Also installed Servers and Web access machines and did all network cabling. Setup main loan office 1200 employees. Roll out of new PCs and setup and image of individual workstations and laptops with specific software and connect to network. Installation of Outlook on all corporate workstations.

Worked with team to support 3 Dept (Recording, Motor Vehicle and Clerk) in 3 locations (Fort Collins,Loveland and Estes Park). Configured and setup new computer.

Illinois Auto Truck Co Inc. Feb 2000-June 15, 2001 1669 Marshall Drive Des Plaines

Field Service Engineer V

Configured static TCP/IP addresses for company while upgrading backbone of network. Upgraded and serviced all PCs, laptops and printers. Created, edited and recorded company video on CD Rom for distribution. Photographed and barcoded inventory. Created, maintained, and administered rights to users on NT & Novell network. Built all new computers from scratch. Level III Help Desk. Oversaw MS Exchange Server for both internal and Internet e-mail services. Maintained FoxPro databases including basic preventative maintenance as well as trouble shooting problems. Oversaw PBX programming of users and phone system. Trained end users on ERP system. Administered rights and use of Internet via MS Proxy Server. Organize and maintain computer lab with equipment, tools and supplies.

CRCA/PCR 199*-****-**** West Foster Schiller Park

Sr Service Technician

Configured, set-up and assembled a variety of computer systems and laptops, installed internal & external peripherals to IBM compatible and Mac desktops and laptops. PCMCIA cards to laptops, Level II Help Desk, phone support to customers, setup peer-to-peer networks. Configure networks with TCP/IP,IPX/SPX . Setup server base and peer-to-peer networks. Coordinated and oversaw set-up for trade shows including Spring and Fall Comdex & E3. Repair and troubleshooting of clients systems. Organize and maintain computer lab with equipment, tools and supplies.

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