RESUME

Debabrata Dash

Mobile: +91-909*******

ac2f8s@r.postjobfree.com

CAREER OBJECTIVES

To secure challenging position in computer Hardware and networking field where I will get opportunity to utilize and implement my own knowledge experience and my common sense towards achieving the goal .It would be a golden opportunity for self-development and organization development.

WORK EXPERIENCE

Technical Support Consultant

Pine Labs Private Limited - 2013-08 – 2016-12

Roles & Responsibilities:-

Troubleshooting of hardware, networking and application software for desktop and laptop over domain based environment

Troubleshooting of Active Directory users, DHCP, DNS, maintain and monitoring all desktops, laptops, hardware and all system peripherals

Installation, configuration and sharing of local and network printer over the network

Data backup and restore through windows easy transfer tool and manually

Providing support on multiple application software’s like MS Office suite, adobe reader/writer, tally erp, win zip/rar and other business applications

Installation and configuration of windows xp, win7,8 & 10

Knowledge on Installation and configuration of server 2012, active directory and other roles installation and configuration

Configuration of email clients like MS outlook, outlook express and live mail

Hands on experience in Flexiele Ticketing tool, incident management

Experience on Symantec Endpoint Protection Antivirus, Proxy Server

Vendor management and escalate issue to higher authority after resolution hour and before deadline

Strong knowledge in Cisco VoIP Phone 7941 and 7961

Server administration (manage users, user groups and group policy)

User id creation on active directory, ou creation, group creation, reset password for ad users and moving users from one ou to another ou as per organization requirement

Knowledge on print server management (installation, configuration and providing printing rights to domain users)

Knowledge on file server management (folder creation and provide access rights to domain users)

Working with employees to identify their requirements and complaints

Resolve the issue in desktop level, outlook, file and printer sharing

Software and hardware installation, maintenance, reimaging, up gradation and troubleshooting of client os

Dealing with users who have problems and providing support to end users via remote support and over phone

Configure and maintaining vlan on cisco 2950 and 2960 series

Install, configure and Troubleshoot applications, services and its related software

Technical Support Engineer

Sai Infosystem (India) Limited – 2012-02 – 2013-07

Client Name: - Oriental Bank of Commerce, Bank Of Baroda and IDBI Bank

Roles & Responsibilities:-

Installing all banking and application software in each computer

Configure Windows live mail, Office outlook & outlook express

Installation & updating of Antivirus

Sorting the problem of user by taking Net meeting\Remote Desktop

To provide Telephonic & remotely support

Troubleshooting the operating system and hardware problems related with Desktop

Reimaging systems after taking backup

Assets and client management.

STRENGTHS:-

Strongly believe in team work.

Hard working, Determined & Punctual.

Self-learning and self-motivated.

EDUCATIONAL QUALIFICATION:-

Completed Exchange 2013 from Zoom Technologies Hyderabad

Completed Diploma in Computer Hardware & Networking from Jetking Bhubaneswar

Completed Graduation (B.Com) in the year 2010 from UTKAL UNIVERSITY

Passed +2 Commerce under CHSE from Pattamundai College in 2007

Passed HSC from MN High School in 2005

CERTIFICATION:-

Microsoft Certified Solutions Associate: Windows Server 2012 (MC id-14582981)

(070-410,070-411,070-412)

PERSONAL PROFILE:-

Date of Birth :-2nd June 1990

Sex : - Male

Marital Status : - Unmarried

Nationality : - Indian

Religion : - Hinduism

Languages Known : - Hindi, English & Odia

CURRENT ADRESS:-

C/O – Trinath Pradhan

Room No-14, 2nd floor, Devgowda compound, Old KEV Road, Kadugudi-560067

DECLARATION

I do hereby declare that all the statements are given above are true and best of my Knowledge.

PLACE: Bangalore (Debabrata Dash)

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