Manager Customer Service

PATRICK CALLAHAN

**** ********* ** *********, **********, 92028 714-***-**** ***********@*****.***

CAREER OBJECTIVE

Seeking a Management position in warehouse Operations, Supply Chain Logistics for which I can apply my skills and experience to a successful, growing company and to be a major asset to their team.

QUALIFICATIONS SUMMARY

Extensive "Hands on" enthusiastic Operations Manager with over 35 years’ experience in fast paced environments. A proven record of cost savings and inventory reduction skills that have had a positive/favorable impact on the Companies P&L. Experience in managing several facilities in extreme diverse conditions with very positive outcomes. I consider myself extremely approachable and love coaching and developing subordinates. I have earned numerous business related certificates and awards and been recognized for community service involvement. I am well versed in all OSHA & CAL-OSHA compliance along with MHE certification training and all applicable Safety training as it applies.

WORK EXPERIENCE

Symbotic LLC, Oceanside, CA

2ND Shift Operations Manager, Jul 2016 – Nov 2016

Partnering with Coca Cola in supplying them with a complete robotic automated inventory system for their inbound and outbound distribution of all of their product line.

Performing all of the maintenance, PM’s and full operating lines of the inbound operations through conveyors as cell operators feed pallets of Coca Cola’s products through a complete automated inventory system.

Complete knowledge of robotic automation to have the ability to troubleshoot, analyze and resolve any or all problems that slow or stop the process.

Managed 18 subordinates including, maintenance technicians, cell operators, control room operators and leads.

Responsible for all EHS, MHE and OSHA compliance training and certification.

CMI-California Multimodal, LLC, DHX Rancho Dominguez, CA

DC Consolidation Manager, Apr 2007 – Aug 2015

Managed 42 subordinates and 6 supervisors at the Home Depot DC 5154 as their 3PL consolidator and provider.

Responsible for several million dollars of Home Depot inventory shipping over the ocean daily to 7 Hawaii and 1 Guam Home Depot stores.

Bringing in up to 70 inbound loads of very diverse Home Depot freight on a daily basis and loading out up to 35 outbound ocean containers per day as a FIFO operation.

responsible for inbound receiving, outbound loading, UPS small parcel & billing

I handled all building and facility maintenance, MHE maintenance, safety training and certifications for forklift and Hazmat training

I was the customer service liaison between CMI and The Home Depot for all of their 7 Hawaii stores and 1 Guam store

I also was the customer service liaison for all on island transportation providers that delivered The Home Depot freight to each store and direct to customer custom cabinet orders.

Supplied all of the interviewing and training for all new hires throughout the operation.

In charge of the entire operations budget, expense and capital in compliance with the monthly P&L.

Maintained the safety program for all associates and management staff and supplied all necessary training.

Please note that this being a 3PL contract for Home Depot, the contract was originally handled by DHX up until 2010 for which CMI bid and won the contract but we remained in the same facility with the same staffing under my management.

Kuehne & Nagel contract Logistics, Rialto, CA

Operations Manager, Aug 2006 – Apr 2007

Responsible for over 30 shared accounts in a 3PL DC

Managed 65 union and nonunion dock workers in shipping and receiving of product over the road and across the ocean

Managed 5 Supervisors both on the dock and in the business office

responsible for all building maintenance and upkeep of all MHE in a 500,000 square foot facility

Successfully consolidated and relocated 3 separate warehouse and office sites into one 500,000 square foot facility in the required timeline that was established prior to my employment

Worked directly with problem accounts to resolve any or all issues and come up with successful action plans to be implemented by both customer service and the warehouse operation as a team

Xpedx Division of International Paper, City Of Industry, CA

Regional Manager-EHS/Facilities/Equipment, Jun 2004 – Mar 2006

Maintain the EHS/Safety program for 3 separate sites: City Of Industry, San Diego and Las Vegas

Performed all Safety training and MHE certification training in compliance with OSHA and CAL OSHA standards

Responsible for managing 3 off-site facilities and all of their maintenance, repairs along with all MHE maintenance and repairs

Time Warner Cable, Garden Grove, CA

Operations/Warehouse Manager, Dec 1982 – Nov 2003

Managed a 15 million dollar inventory of cable TV equipment in 5 separate warehouse locations

Responsible for all maintenance, repairs and cost allocated to 5 facilities totaling over 150,000 sq’

Responsible for all expense and capital purchases for the LA division

Hired and trained 75 subordinates including 4 supervisors, 4 leads, 4 purchasing coordinators and 3 facility maintenance technicians

Managed and responsible for all EHS and Safety training programs

Managed the quality control and equipment repair department

Responsible for all fleet and vehicle repairs and maintenance which includes vehicle purchases and disposals

Responsible for all inventory, capital and expense purchasing for the entire division.

EDUCATION

Sunny Hills, Fullerton, CA

High School Diploma, 1977

Sunny Hills HS-Fullerton CA 10th through 12th

Fullerton JC-Fullerton CA 2 years

ADDITIONAL SKILLS

Hazmat and Hazwopper certified, MHE certified and several OSHA and CAL-OSHA courses

I have taken many warehouse management, Inventory control & EEO classes

I have several awards and achievements such as volunteer of the year for my charity work, safety awards for 10 years of service with no accidents or injuries and Manager of the year. Certs available upon request

PC skills include: All Microsoft office applications and uses, AS-400, Several WMS operating systems for inventory control and tracking.

Robotic automated inventory systems.

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