Karla S. Ormsby

**** ****** ***** **** • Gilmer, TX 75644

Phone: 972-***-**** • Email: ac2f6l@r.postjobfree.com Summary

Results-driven, professional documentation lead, with a successful record of accomplishments in leading global writing teams and producing quality customer documentation; analyzing content for audience and usage; and project managing multiple deliverables and product schedules to completion. Major strengths include excellent leadership, collaboration, and writing/editing skills, with a solid understanding of networking. Experience includes authoring in a DITA environment, using XML tools, such as XMetal and Astoria and Documentum WebPublisher content management systems. Experience

Localization Project Manager – Cisco Systems 2016-Present

Project manage and coordinate localization projects for International teams; launch localization workflows to translation vendors, by using the Astoria CMS

Publish translated technical documentation to global Cisco.com sites, by using Cisco WEM publishing tool

Collaborate with project managers and tools development teams on continuous localization processes

Results: Quality, customer-focused translated product documentation and streamlined localization processes. Better Business Unit (BU) collaboration. Sr. Marketing Writer/Editor – Futurewei Technologies (Huawei USA) 2014-2016

Wrote and edited new and existing marketing collateral for China marketing team; included ICT technical magazine articles, case studies, product brochures, web content for Huawei website, conference collateral, and product warranty and technical documentation

Edited existing marketing collateral to meet Chicago and AP style standards for a Western audience

Project managed marketing training team to create and deliver business unit’s first Mastering Marketing Communications Certificate Program (MMCCP)

Collaborated closely with global writing teams to standardize all marketing documentation and improve overall quality

Results: High-quality marketing collateral and documentation for a Western audience. Improved documentation, editing, and training standards, as well as overall communication between marketing writing/editing teams in China and the U.S. Project/Documentation Manager – Cisco Systems 2010-2014

Collaborated with global scrum masters, product owners, engineers, product marketing localization team members, documentation team members, and program management to produce quality customer documentation for Cisco Collaboration Infrastructure Business Unit

(CIBU) organization

Coordinated implementation/generation of online customer documentation and online help for the Cisco Hosted Collaboration Systems (HCS) and Cisco Unified Communications Manager

(Cisco Unified CM) products; tools included XMART and XMetal

Using Adobe FrameMaker and XMART, developed documentation for Cisco Unified Communications Manager system administrator interfaces; development included system administration, features and services, and deployment; conducted shared reviews using Peer Karla S. Ormsby

972-***-****

ac2f6l@r.postjobfree.com

2

Review Request Queue tool (PRRQ) to ensure technical accuracy

Created and produced video-on-demand (VOD) screen casts for different products within the BU; tasks included researching products, writing scripts, storyboarding, and creating and publishing video using Adobe Captivate 4 and Camtasia Studio 6 Results: Stronger vendor relationships; quality user documentation and online help; multiple projects executed in aggressive environment; improved collaboration with internal and external team members; and synergy among team members.

Project Manager/Sr. Technical Writer – Cisco Systems 2008-2010

Collaborated with global scrum masters and teams to produce quality customer documentation and web portal for AT&T

Using Adobe Dreamweaver CS4, developed HTML online documentation for the Cisco TelePresence Business Exchange (TXBU) white label service; managed over 80 online HTML documents for ongoing service releases of Cisco TelePresence Exchange

Created a Reference Center web portal for AT&T Telepresence System (ATS) and Cisco TelePresence Conferencing Service (CTCS); scoped multiple projects for writing team and managed projects and milestones for ongoing service releases Results: In-demand Reference Center online documentation embedded in customer web portals that improved scheduling of Cisco TelePresence conferences. Sr. Technical Writer – Cisco Systems 2000-2008

Using Adobe FrameMaker, researched, wrote, and updated new and existing documentation for the Cisco IP Interoperability and Collaboration System (Cisco IPICS), an IP standards-based solution that enables voice interoperability among disparate networks, ensuring highly secure communication and encrypted calls with dispatchers

Managed multiple, end-to-end writing projects and provided online help for ongoing software releases, by using WebWorks AutoMap

Generated and published over 3,000 pages of system administrator documentation

Worked with Cisco CallManager Security team to write new and updated security documentation

Managed multiple, end-to-end projects and online help for ongoing software releases Results: Quality online documentation, embedded in the Cisco IPICS solution application, which provided clear, concise instruction for emergencies and secure communications aid to crisis management personnel. Technical documentation that resulted in an Excellence award at the Society of Technical Communication (STC) competition. Tools & Skills

Adobe FrameMaker, Documentum WebPublisher, Documentum Workspace, XMetal, XMART, Astoria Content Management System, Microsoft Office Suite, Adobe Captivate 4, Camtasia Studio 6, Dreamweaver CS3, Adobe Acrobat Professional, WebWorks AutoMap, Tortoise SVN, Rally Agile Lifecycle Management

(ALM) Software, Microsoft Windows 2003 Terminal Services, SSH Tectia Client, Mozilla Firefox, CDETS, QDDTS, Cisco WebEx, Cisco WebEx Connect, Cisco Unified MeetingPlace, DSD, EDCS, Windows, and Mac OS

Education

BS Mass Communications (Journalism), Texas Woman’s University Associates of Arts, North Lake College

Previous work experience and references available upon request.