Jameshia Beasley

**** ************ ***, ************, ***** 32254, USA, Home Phone: 904-***-****, Mobile Phone:

904-***-****, ac2f5z@r.postjobfree.com

OBJECTIVE

A position in Customer Service as a Tier 2 Supervisor

ACCOMPLISHMENTS

Work well as a team member or independently. Mediation and problem

solving skills. Recognized for long hours, commitment to customers,

attention to detail, professionalism, and follow-up. Use clear, concise

communication skills in conjunction with organizational skills to perform daily

duties.

CAPABILITIES

Commended for dedicated work ethic and rewarded by steady promotions

and training in all aspects of work. Resourceful, energetic, competent, multitask

and results-oriented. Met or exceeded all performance goals to date.

Developed and implemented improved policies and procedures, resulting in

improved efficiency and productivity.

EMPLOYMENT HISTORY

Tier 2 Supervisor-Transunion Credit Score .02/06/2017- 07/31/2017 (Work From Home)

Answer Inbound calls via warm transfer's for customer's that request to speak with a supervisor. Handle membership account's after cancellation.

Request refunds after retention fails.

Handled Customer complaint's and/or concern's

Troubleshoot and reactivate locked accounts etc

Customer Service Nuvell Financial -Jacksonville,Fla - 09/08/2016 -1/11/ 2017

Followed delinquent accounts and implemented the appropriate steps for

collection.Worked closely with external financial institutions regarding loans,

payments, and other transactions; prepared documentation and assisted in

scheduled audits.

Resolved dissatisfied customer

complaints.

CSP Booking - Disney Resorts. Remote,USA - -08/21/2016

Created and maintained financial statements using Citrix, One Source and

Passport software .Assisted members with questions regarding their

membership.Communicated with customers daily.Answered inbound

calls and assisted customers with catalog purchases..Built rapport with

customers through effective and precise communication.Answered customer

inquiries concerning Vacation Resorts and Booking Reservations. Handled

large call volume while maintaining accuracy, efficiency, and a positive

friendly attitude.Maintained positive customer relationships.Proven excellent

communication, interpersonal, and organizational skills.Performed duties

including guest relations, sales,and inventory availability.

EDUCATION

Andrew Jackson High 2013

A Level, General Studies, Grade: 12

General Course Work: GPA Overall:3.4

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