Sign in

Customer Service Project Management

Coral Springs, Florida, United States
September 24, 2017

Contact this candidate


Keisha Quallo

Cell: 561-***-**** Email:


•Extensive customer service background with accounting, project coordination, medical office, customer service and team building skills.

•Expert with Internet and Microsoft Office Software including Word, Excel, Outlook, PowerPoint and Publisher.

•V-Look up and Pivot Table knowledge and experience

•Experience with Great Plains, Property Manager Database, Ariba, Perceptive, Sales Pad, Microsoft Dynamics CRM, Paychex, Oracle, Cerner, EMR, Mysis/Medic software.

•Account Receivable Reconciliation in the communications tower leasing industry for two years; managing T-Mobile tower leases, reconciling site leases, handling coordination of construction and modifications, both invoice and purchase order driven.

•Tracking and reporting of construction and SDS purchase order approvals and rejections for Regional Sale Managers in the field.

•Knowledge and understanding of interpreting Leases, Amendments, Easements, Estoppels, Tenant Instillation Notices, Bill of Sale, Memorandums and other similar contracts.

Technically inclined and an extremely fast learner. Proficient with all office equipment and most computer software.

Self-motivated, dedicated, detail oriented, meticulously organized and works well with or without supervision.

OBJECTIVE: Building on current knowledge and skills sets toward a career in Project Management.


6/2017 – Current: Skill Success; Online – PMP Project Management

6/2017: Gold Coast Professional School; Boca Raton, FL – Property Management

11/2004: PCDI Norcross; Norcross, Georgia - Medical Billing and Coding

7/1998: Covenant Christian Academy, St. Andrew, Jamaica – High School – Business


SBA Communications, Boca Raton, FL (4/2015 – 6/2017) Accounts Receivable Reconciliation Specialist

Managing T-Mobile tenant leasing and construction portfolio ensuring all necessary lease and amendment components are received by the carrier for proper payment module adjustments. Responsible for conducting, analyzing, researching, forecasting and reporting issues and variances arising from nonpayment, overpayment/underpayment and/or other adjustments through reconciliation activities for T-Mobile tower leases and construction sites, working with the carrier resolving over 300k in outstanding balances annually. Support site acquisition with new tower builds and structural analysis by tracking deliverables and monitoring deadlines ensuring all are running within the scope and meeting deadlines. Run various reports using Excel providing timely and regular reports with variances by preforming V-Look up and Pivot tables. Regularly update tracking systems ensuring data is current and accurate. Inform management of arising issues relating to lease amendments, escalations and tower construction. Responsible for leading monthly meetings with the Regional Sales Managers in the field ensuring deliverables are met and construction schedules adhered to.

MSA – Community Home Health Service, Pompano Beach, FL (11/2013 – 8/2014): Medicare Claims Coordinator

Performs billing and collection functions for Medicare Home Health PPS claims to assure adequate, timely reimbursement. Electronic transmission of claims to Medicare, verifies transmissions, claim monitoring and correction, identifying and rectify MSP and overlapping issues.

Florida Hospital Medical Group, Celebration, FL (8/2008 -4/2011): Charge Entry and Pre-certification Specialist

Office Works RX, Orlando, FL (4/2008 - 8/2008) Temp Agency

Code and charge clinic, ER consults and surgery for Urologic Oncology office. Close and balance daily charge and payment batches, prepare daily recap, bank deposit reports, deposit and send monthly batch reports to corporate. Ensuring all reports are available and accurate. Respond to insurance memos via Mysis/Medic software, prepare and sent appeals to insurance companies on behalf of patients for unpaid claims, with an average of 90% resolution on claims appeals. Prepared report for offsite surgical assist company with billing codes for surgery. Obtained imaging and surgery pre-certifications, assisted with various front staff coverage including, check-in, check-out, answering multiple phone lines, taking messages for physician & nurses, scheduling and rescheduling new and old patient and various tasks as assigned.

O’Grady Peyton International, Fort Lauderdale, FL (7/2005 - 12/2006): Contract Coordinator

Monitor, track and submit contracts, start and end dates, time-off requests and licensing deadlines, meeting all facility requirements to ensure nurses and physicians are cleared to work. Enter applications, references and skills checklist for international nurses applying to work in the US. File documents; perform monthly audits for missing documents from overseas office. Review hospital employment and create employment contracts between nurses and hospitals, ensuring that all requirements are met by both parties and ensuring 100% smooth transition rate. Created welcome packets for nurses and perform light mailroom tasks as needed.

The Answer Group, North Lauderdale, FL (10/2000 - 9/2002): Level 4 Technical Support Engineer

Customer service and data entry; assist Bellsouth Fast access DSL customers with technical needs related to software installation, equipment repairs and replacement and miscellaneous software and hardware issues.


Family Safe Haven Inc, Boca Raton, FL (6/2010 - Current): Founder/CEO/Volunteer

Research market, create business plan, articles of incorporation, bi-laws and filed corporation with state of Florida, obtained tax identification from IRS and opened business bank account. Hire Board members and store volunteers, plan meeting agendas, schedule and preside over Board and staff meetings to ensures the mission and vision of the organization is achieved. Create and implement all employee and volunteer structures and procedures, including contracts and handbooks. Create and update company website. Researches grant opportunities and network with various companies and contacts to establish business partnerships.

Contact this candidate