GERALYN CUMMINGS
***** ********* ***** *****: 586-***-****
Clinton Township, MI 48038 Email: ac2f4e@r.postjobfree.com
CAREER SUMMARY
Professional leader with proven track record in meeting and exceeding objectives. Consultative style leading with the ability to build lasting relationships with key customers, maintaining customer satisfaction and retention as well as company objectives.
PROFESSIONAL EXPERIENCE
OAKMONT SENIOR COMMUNITY, Clinton Township, MI Huntington Management 1/2017 – 9/2017
Executive Director: Responsible for all aspects of managing the community and employees, including staffing, payroll, & scheduling along with invoices, billing with budgets to adhere to. Interact with vendors, GM, owner and department managers regularly to keep constant communication. Work closely with the marketing department on high profile events to help keep the community full and prosperous. Listened to and helped resolved resident and family concerns or complaints, created letters, managed lease files and resident ledgers, tour the model with prospect residents and signed all new move in leases.
PINE RIDGE SENIOR COMMUNITY, Sterling Heights, MI Spectrum Retirement LLC 6/2010 – 1/2017
Executive Director: (Promoted 6/2016) Responsible for all aspects of managing the community and employees, including staffing, payroll, & scheduling along with invoices, billing with budgets to adhere to. Interact with vendors, GM and department managers regularly to keep constant communication. Work closely with the marketing department on high profile events to help keep the community census at 95% or above.
Community Relations Director: Responsible for the Marketing / Sales Department with coordination of marketing and advertising activities. Conduct market research and competitor information. Develop marketing plans and client referral relationships. Manage marketing budget and strategies to keep within that budget. Competent in planning, organizing, adaptability, team leadership, decision-making, negotiations, verbal and written communications. Maintain community occupancy, which includes generating leads, lead management using You’ve Got Leads, sales tours, and closing sales. Work with the Executive Director in planning and directing all aspect of community operations. Work closely with our residents and their families to maintain excellent service quality and a carefree independent living environment.
ROCHESTER VILLAS APARTMENTS, Troy, MI Hartman & Tyner Inc. 9/2007 – 6/2010
Property Manager: Management of 276 apartments, including listening and resolving complaints from residents, creating letters, managing lease files and resident ledgers, tour the model with prospect residents, interact with vendors, prepare and distribute invoices, petty cash, bank deposits, and communicating with General Manager and Director. Set up office procedures, maintain and order office and maintenance supplies and operate general office equipment such as: computer with Microsoft Office software & the Yardi apartment system, multiple phone line system, fax machine and copy machine. Set up staff scheduling, payroll, and apartment remodeling and maintenance duties.
PINE RIDGE SENIOR COMMNUINTY, Clinton Twp, MI Spectrum Retirement LLC 2/2007 – 9/2007
Business Office Manager: Responsible for all duties as an office manager, including listening and resolving complaints from residents, creating letters, lease files and resident ledgers, tour property with prospect residents, interact with vendors, handle invoices, petty cash, communicating with Property Manager. Set up office procedures, maintain and order office supplies, and operate general office equipment such as: computer with Microsoft Office software & he ePo & eSite apartment system, multiple phone line system, fax machine and copy machine.t
PINE RIDGE SENIOR COMMNUINTY, Sterling Heights, MI Woodbury Corp LLC 7/2006 - 2/2007
Office Manager Assistant: Duties include, listening and resolving complaints from residents, creating letters, menus, activity sheets, monthly newsletter, communicating and assisting office and property manager, maintain and order office supplies, assist with invoices, and operate general office equipment such as: computer with Microsoft Office software & the Yardi apartment system, multiple phone line system, fax machine and copy machine.
THE BARTECH GROUP, Livonia, MI 11/2005 – 1/2006
Transfer from Troy Design Inc. through General Motors contract consolidation.
Senior Design Leader: Responsible for management of the Material Utilization Team including the processes and procedures provide analysis on potential savings for General Motors. Organized and managed processes for 8 designers. Implemented the use of Autoform and Dynaform software. Set up spreadsheets and reports for meetings. Mentored and assisted the Autoform classes taught to designers and designing engineers.
TROY DESIGN INC., Troy, MI 2/1997 – 11/2005
Senior Designer
EUROTECH ENGINEERING, Warren, MI 4/1996 – 11/1996
Senior Layout – Light Design
VEHMA INTERNATIONAL, Troy, MI 11/1994 – 4/1996
Senior Layout
MODERN ENGINEERING, Warren, MI 1/1990 – 9/1992
Senior Layout
AERO DETROIT, Warren, MI 4/1988 – 1/1990
Senior Detailer & Layout
EDUCATION
AA, Business Management, Macomb Community College, Warren, MI Presently Attending
Business Courses Taken: Business Law 1 & 2, Business Communication, Business Enterprise, Michigan Legal Systems, Computer Information Processes Principals, Principals of Accounting
AA, Vehicle Design, Macomb Community College, Warren, MI 2000
Courses Taken: Design, Arts and CAD
AA, Applied Science, Macomb Community College, Warren MI 2000
Courses Taken: English, Math, Science, Computers
Certificate, General Studies, Macomb Community College, Warren MI 2000
DIPLOMA, Bishop Gallagher High School, Harper Woods, MI 1985
Courses Taken: College Prep, Arts and Design
CERTIFICATION
CGS, Unigraphics, NX, Autoform, GD&T, iMAN, U-Nest and Dynaform
PROFESSIONAL DEVELOPMENT
Proficient in Microsoft Word, Excel, Access, Publisher, Power Point, Lotus Notes, Outlook, Yardi Voyager Apartment Database, You’ve Got Leads Database & working on and with the Internet.
Training taken within Community: Yardi Voyager and Updates, DEI Sales, ePo, eSite, eTime, Fair Housing, & You’ve Got Leads Database
References furnished upon request