Executive Director / Community Relations Director

GERALYN CUMMINGS

***** ********* ***** *****: 586-***-****

Clinton Township, MI 48038 Email: **********@*****.***

CAREER SUMMARY

Professional leader with proven track record in meeting and exceeding objectives. Consultative style leading with the ability to build lasting relationships with key customers, maintaining customer satisfaction and retention as well as company objectives.

PROFESSIONAL EXPERIENCE

OAKMONT SENIOR COMMUNITY, Clinton Township, MI Huntington Management 1/2017 – 9/2017

Executive Director: Responsible for all aspects of managing the community and employees, including staffing, payroll, & scheduling along with invoices, billing with budgets to adhere to. Interact with vendors, GM, owner and department managers regularly to keep constant communication. Work closely with the marketing department on high profile events to help keep the community full and prosperous. Listened to and helped resolved resident and family concerns or complaints, created letters, managed lease files and resident ledgers, tour the model with prospect residents and signed all new move in leases.

PINE RIDGE SENIOR COMMUNITY, Sterling Heights, MI Spectrum Retirement LLC 6/2010 – 1/2017

Executive Director: (Promoted 6/2016) Responsible for all aspects of managing the community and employees, including staffing, payroll, & scheduling along with invoices, billing with budgets to adhere to. Interact with vendors, GM and department managers regularly to keep constant communication. Work closely with the marketing department on high profile events to help keep the community census at 95% or above.

Community Relations Director: Responsible for the Marketing / Sales Department with coordination of marketing and advertising activities. Conduct market research and competitor information. Develop marketing plans and client referral relationships. Manage marketing budget and strategies to keep within that budget. Competent in planning, organizing, adaptability, team leadership, decision-making, negotiations, verbal and written communications. Maintain community occupancy, which includes generating leads, lead management using You’ve Got Leads, sales tours, and closing sales. Work with the Executive Director in planning and directing all aspect of community operations. Work closely with our residents and their families to maintain excellent service quality and a carefree independent living environment.

ROCHESTER VILLAS APARTMENTS, Troy, MI Hartman & Tyner Inc. 9/2007 – 6/2010

Property Manager: Management of 276 apartments, including listening and resolving complaints from residents, creating letters, managing lease files and resident ledgers, tour the model with prospect residents, interact with vendors, prepare and distribute invoices, petty cash, bank deposits, and communicating with General Manager and Director. Set up office procedures, maintain and order office and maintenance supplies and operate general office equipment such as: computer with Microsoft Office software & the Yardi apartment system, multiple phone line system, fax machine and copy machine. Set up staff scheduling, payroll, and apartment remodeling and maintenance duties.

PINE RIDGE SENIOR COMMNUINTY, Clinton Twp, MI Spectrum Retirement LLC 2/2007 – 9/2007

Business Office Manager: Responsible for all duties as an office manager, including listening and resolving complaints from residents, creating letters, lease files and resident ledgers, tour property with prospect residents, interact with vendors, handle invoices, petty cash, communicating with Property Manager. Set up office procedures, maintain and order office supplies, and operate general office equipment such as: computer with Microsoft Office software & he ePo & eSite apartment system, multiple phone line system, fax machine and copy machine.t

PINE RIDGE SENIOR COMMNUINTY, Sterling Heights, MI Woodbury Corp LLC 7/2006 - 2/2007

Office Manager Assistant: Duties include, listening and resolving complaints from residents, creating letters, menus, activity sheets, monthly newsletter, communicating and assisting office and property manager, maintain and order office supplies, assist with invoices, and operate general office equipment such as: computer with Microsoft Office software & the Yardi apartment system, multiple phone line system, fax machine and copy machine.

THE BARTECH GROUP, Livonia, MI 11/2005 – 1/2006

Transfer from Troy Design Inc. through General Motors contract consolidation.

Senior Design Leader: Responsible for management of the Material Utilization Team including the processes and procedures provide analysis on potential savings for General Motors. Organized and managed processes for 8 designers. Implemented the use of Autoform and Dynaform software. Set up spreadsheets and reports for meetings. Mentored and assisted the Autoform classes taught to designers and designing engineers.

TROY DESIGN INC., Troy, MI 2/1997 – 11/2005

Senior Designer

EUROTECH ENGINEERING, Warren, MI 4/1996 – 11/1996

Senior Layout – Light Design

VEHMA INTERNATIONAL, Troy, MI 11/1994 – 4/1996

Senior Layout

MODERN ENGINEERING, Warren, MI 1/1990 – 9/1992

Senior Layout

AERO DETROIT, Warren, MI 4/1988 – 1/1990

Senior Detailer & Layout

EDUCATION

AA, Business Management, Macomb Community College, Warren, MI Presently Attending

Business Courses Taken: Business Law 1 & 2, Business Communication, Business Enterprise, Michigan Legal Systems, Computer Information Processes Principals, Principals of Accounting

AA, Vehicle Design, Macomb Community College, Warren, MI 2000

Courses Taken: Design, Arts and CAD

AA, Applied Science, Macomb Community College, Warren MI 2000

Courses Taken: English, Math, Science, Computers

Certificate, General Studies, Macomb Community College, Warren MI 2000

DIPLOMA, Bishop Gallagher High School, Harper Woods, MI 1985

Courses Taken: College Prep, Arts and Design

CERTIFICATION

CGS, Unigraphics, NX, Autoform, GD&T, iMAN, U-Nest and Dynaform

PROFESSIONAL DEVELOPMENT

Proficient in Microsoft Word, Excel, Access, Publisher, Power Point, Lotus Notes, Outlook, Yardi Voyager Apartment Database, You’ve Got Leads Database & working on and with the Internet.

Training taken within Community: Yardi Voyager and Updates, DEI Sales, ePo, eSite, eTime, Fair Housing, & You’ve Got Leads Database

References furnished upon request

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