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Manager Customer Service

Location:
Dammam, Eastern Province, Saudi Arabia
Posted:
September 24, 2017

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PERSONAL INFORMATION Salma Krayem

Al Khobar, Saudi Arabia

009***********

ac2f3r@r.postjobfree.com

Gender Female Date of birth 18 August 1988 Nationality Lebanese Status: Married EDUCATION

WORK EXPERIENCES AND

TRAININGS

2014 – 2016: Master Of Banking and Finance (Final Year) Lebanese French University (ULF), Tripoli - Lebanon 2012 – 2013: Master Of Business Finance (First year) Lebanese University - Faculty of Business and Economic Sciences Branch 3, El Kobbeh, Tripoli – Lebanon

2007-2011: Bachelor Of Business – Finance

Lebanese University - Faculty of Business and Economic Sciences Branch 2, Achrafieh, Beirut -Lebanon

2006-2007: Mathematics

Lebanese University – Faculty of Sciences

Branch 3, El Kobbeh, Tripoli – Lebanon

2005-2006: Lebanese Baccalaureate - General Sciences Collège des Sœurs des Saints- Coeurs, Tripoli - Lebanon December 2015 – June 2017: National Flour Mills Bahsas, Tripoli – Lebanon.

Training at the Trade Department: Execution procedures for wheat trade.

Research analyst and associate marketing manager at the Marketing Department. July 2014 – November 2015: Daman Salem Gemmayzat, Tripoli - Lebanon Marketing and finance assistant "Daman Salem" Insurance brokerage firm.

Relations with customers develop and follow client's account. July 2013 – April 2014: Touch Service Center El Mina Street, Tripoli - Lebanon Customer Service Representative - Part timer assistant for Touch Telecom Company – Lebanon.

Relations with customers in the field of DII (Devices Illegally imported). February 2 – March 6, 2012: FRANSABANK Gemmayzat, Tripoli- Lebanon

Different Bank sections: Teller – customer services. September 2011 – January 2012: ADIB LAW FIRM Boulevard Street, Tripoli - Lebanon. Lawyer assistant, ADIB LAW FIRM, Office Manager and Accounting

Documentation, Filing, Accounting and archiving customer’s files. Jun 2010 - August 2010: Tripoli OIL Installations (IPC) Baddawi, Tripoli – Lebanon. Training in all administration departments.

January 2010: Ministry of Economy and Trade Beirut - Lebanon. Training in different departments at the Ministry. October 2009-November 2009: UNDP - Ministry of Economy and Trade Beirut – Lebanon. Training in a project for economic and financial Lebanese critics. 2

PERSONAL SKILLS

ADDITIONAL INFORMATION

August 2009 - September 2009: AMCO – Accounting Company, Tripoli - Lebanon. Training on accounting system and data entry.

Languages: Arabic (Mother Tongue)

French: Fluent (spoken and written)

English: Fluent (spoken and written)

Communication skills: Well-developed oral communication skills Emphatic listener and persuasive speaker

Excellent presentation and negotiation skills

Organisational / managerial

skills:

Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times. Able to handle challenges, with proven history of increased productivity. Well-developed skills in prioritizing, organization, decision-making and time management. Computer skills: Microsoft Office (Word, Excel, PowerPoint, Outlook). Internet surfing and social networking.

Activities: Former Rotaract – Tripoli Maarad Club.

Youth Exchange Program in Tenerife, Canary Island, about "Summit of Sustainability" from May 11 till May 18, 2014.

Startup Seeds acceleration program with Tripoli Entrepreneurs Club from March 3 till March 6, 2016.

References: References are available upon request Related document(s):



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