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Contract Administrator/Contract Specialist/Customer Service

Location:
Columbus, OH
Posted:
September 24, 2017

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Resume:

Contract Administrator / Contract Specialist

■ Bachelor of Science in Computer Management

■ Successful Management of Projects and Orders across America, Asia Pacific and various ASEAN regions

■ Execute Contract Processing in Multiple Industry Sector Ces Anne Selga

614-***-**** ac2f2w@r.postjobfree.com Columbus, OH Career Objective:

To be able to apply my various professional and personal skills in a stimulating and challenging work environment, thus contributing significantly to the over all advancement of the company. Professional Experience:

■ ADB Safegate Columbus, OH http://www.adbsafegate.com 2012 Present Contracts Administrator / Sales Support Representative

Assisted in preparation, review and administration of multi million dollar runway and taxiway airport contracts in the Southwest Region (Arizona, California, Hawaii, New Mexico, Nevada and Utah); ensuring contracts are in accordance with company legal requirements, customer specifications and government regulations.

Created submittal through Customer Relationship Management (CRM) putting bid items into detail presenting company product based on requirements, Request for Information (RFI), Requests for Proposal (RFP), plans and specifications with accuracy at a project level.

Prepared sales contract based on purchase order and airport engineers approved proposal. Ensuring data accuracy for order entry by selecting the correct products, components and validate billing details.

Coordinated with Logistics, vendors and production in allocating resources upon release of materials to comply with contractor’s project schedule.

Responded to customer’s project related issues such as material lead times, delivery date, warranty issue and product specifications for a smooth project scheme.

Established incident reports for broken material, answered general questions on equipment and coordinated with Technical Service department or Product Manager resolving customer issues.

Managed customer’s account receivable in accordance with company policies by proactively following up payment for invoices and report to Chief Finance Officer (CFO) status.

Established a good business relationship with contractors by doing a site visit and discuss project strategies.

Maintained a positive customer experience, strong working relationship through quick turnaround and good customer service.

Managed to meet company deadlines for month end, year end and was able to work harmoniously with different company departments.

■ Oracle Corporation Makati, Philippines http://www.oracle.com 2010 2012 Contracts Specialist

Provided contract processing support to the sales organizations (India, Hong Kong, Taiwan, Australia, New Zealand and various ASEAN Region) by helping in drafting standard and non standard contracts (License or Support, License Assignments, CRM On Demand) in line with Oracle’s dynamic business practices, licensing and pricing policies,

Identified risks and suggested alternatives that lead to the best contracting solution.

Validated all aspects of executed orders to verify receipt of complete order documentation for accuracy (such as signed order documents, valid agreements, commitment to pay, and all necessary approvals)

Coordinated with Order Management team to ensure all executed orders are processed and promptly booked.

Anticipated issues and initiated suggestive alternative to ensure best contracting solution for the efficient processing of the contract.

Helped maintain specified metrics for contracts processing to enable appropriate reporting of the standards and non standards to senior management.

Liaised with various lines of business (such as Legal, Sales, Revenue Recognition, Order Management, Ces Anne Selga

614-***-**** ac2f2w@r.postjobfree.com Columbus, OH page 2 of 2 License Management Services so as to ensure smooth clear communication of the global contracting requirements; and help monitor compliance while providing high level of sales support.

Integrated with existing and new Global Contract Management tools, templates, methods and processes for engagement with sales organization.

■ Vertiv Formerly Emerson Network Power http://www.vertiv.com 2004 2009 Senior Contract Associate

Validated with accuracy all forms provided by Sales Representative (such as line item pricing of equipments, Purchase Order number, customer signature, payment terms, billing frequency, coverage dates, billing details, contact information, equipments, serial or model number and Sales Representative’s commission), thus ensuring compliance with company policies and procedure.

Accurately entered details from ELNet to SMS and ensure there’s no discrepancy from the forms provided.

Verified all PO/Proposals provided by customer are in compliance with company policies. Processed orders in SMS in accordance to customers approved Proposal ensuring data accuracy.

Assisted Sales Representative or Sales Coordinator for commission adjustment, cancel or rebook, site or tag creation and bill to update or creation as needed in LES.

Obtained necessary approvals if needed (such as Payment Terms, Billing Frequency, Backdating and low multiplier) in compliance with Credit’s policy and procedure.

Processed complex OE&I’s and Concurrent Sales to meet company goals.

Assisted and worked with managers, associates, sales representatives, credit department and customer with regards to their contract queries or issues.

Liaised in training new associate for contract process. Knowledge and Skills

Project management

Contract drafting/Negotiating of standard and non standard terms

Keen attention to detail

Works well in a group dynamic

Can easily grasp new system applications

Multi lingual (Fluent in speaking or writing English and Tagalog) Technical Proficiencies

Customer Relationship Management (CRM) and SOFON

SAP and Syteline

Oracle Applications

Qlikview

Microsoft Applications

Engineering Plan Set Layout

Sharepoint

Education

Bachelor of Science in Computer Management

Colegio de San Juan de Letran (2000 2004)

Manila, Philippines



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