Customer Service Manager

***** ******** ******* *****

Cumberland, Maryland 21502

Phone- 301-***-****

E-mail address- *************@*******.***

Shanna L. Hill

Position Desired

Experience

****-******* **&T Bank Cumberland, MD

Branch Banker

Opening accounts and building relationships with new and prospective clients.

Successfully sells credit products to bring in revenue for the bank (credit cards, lines of credit and loans) based on monthly quota/incentive

Maintaining and establishing IRA, CD and Private banking products with new and existing clients.

Helping clients in all aspects of achieving financial success.

E-mailing, filing, branch reception, faxing and participating in region wide conference calls to set goals, discuss objectives and share ideas in reaching those goals. I also pull daily recap reports on the teller line and process bank errors.

Clerical work, ledger balancing, accounting

NMLS CERTIFIED

S.A.F.E Act registered

Accounting, check book balancing, general ledger research

Cash balancing

Insurance product referrals

Merchant service, treasury service and mortgage product sales and service

Notary in the state of West Virginia

Microsoft Word and Excel experience

Workday payroll system experience

2007-2013 First Peoples Community FCU Cumberland, MD

Teller

Successfully cross-sold loan and deposit products

Handled cash and member relationships

Researched accounts; helped with member errors

Managed records for the financial

Institution; Proficient in the Symitar computer program and check scanning systems.

2004-2008 Claire’s Boutique LaVale, MD

Assistant Manager

Increased store sales goals consistently

Received customer service awards from district manager

Managed a staff of 4 employees

Education

1998-2002 Allegany High School Cumberland, MD

Basic High School Diploma

Skills/Qualifications

Extensive vocabulary, extremely patient, 15+ years of customer service experience and 9+ years in banking, fax machine, e-mail and computer proficient, familiar with privacy rules and regulations (Worked in banking for the past 10 years). I am NMLS certified and S.A.F.E act certified. I already work in a field where privacy is one of the most important things in my job. I understand the sensitivity and nature of the work and will treat it with respect and honor privacy.

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