Customer Service Technical Support

MOSTAFA RIAZIKHAH

*** *** ***** ****, **** Mill, SC 29715 *******.*********@*****.***. 803-***-****

Engineering and Management Professional with solid accomplishments and experience.

Dear,

In regards to Job Vacancy I am attaching a current copy of my professional resume for your consideration. With solid experience, academic training and proven success, I feel my qualifications would make me an ideal candidate for the position with Duke Energy.

My background includes strong experience and training in Air compressor division. I have demonstrated skills in problem-solving, complemented by a track record of delivering completed projects on schedule. In short, I am a dynamic, driven individual with a proven acumen for success in any relevant role.

I believe that my expertise would be an asset to this position and would deeply appreciate the opportunity to meet with you to discuss how my skill set and background might fit in with your current and future needs. Thank you in advance for your time and consideration.

Sincerely,

MOSTAFA RIAZIKHAH

627 Bar Croft Lane, Fort Mill, SC 29715 *******.*********@*****.*** 803-***-****

Engineering and Management Professional with solid accomplishments and experience.

SUMMARY OF QUALIFICATIONS

Effectively able to communicate complicated concepts in an understandable manner, matching the message to the audience.

Experienced in supervision, training, motivation and evaluation of personnel. Skilled in finding problems and performing necessary change through project management or other methods.

Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals. Implement and coordinate both strategic and tactical plans to enhance performance.

Adept and experienced in problem solving and providing solutions. Excellent qualifications in leadership and interpersonal communications.

Persuasive, with ability to communicate effectively with culturally diverse audience. Public speaking and executive management briefing experience.

Computer skills include MS Office Suite, BPCS, Lotus Notes.

PROFESSIONAL EXPERIENCE

ELECTRICAL TECHNICIAN

ELCON COMPANY 1995-1997

Schematics interpretation

Electrical equipment maintenance

Troubleshooting complex control systems

Interpreted electric and electronic schematics.

Precisely measured, cut, and drilled control panel enclosures.

Confirmed component and wire gauge compatibility by verifying voltage, motor horsepower and amperage requirements.

Interpreted drawings, wiring diagrams, flow charts, pneumatic diagram, hydraulic diagrams and written descriptions of the project requirements.

Completed basic electrical tasks.

Installed, tested and modified circuit breakers, controls, fuses, lights and motors.

SERVICE ENGINEER- SUPERVISOR April 1998 – December 2008

ATLASCOPCO Iran

Perform routine, preventative maintenance and repairs on oil-injected and oil-free air compressors.

As service manager, Responsible for developing our company’s Service structure and provide improved communication, technical support and service presence. Responsible for all Service activities (WIP, Recruiting, and Financials) and finding solutions for Customer issues occurring on any piece of Atlas Copco equipment.

TECHNICAL SUPPORT ENGINEER

Jan 2008 till now

Served as Senior Technical Support Representative, Atlascopco Central Region USA, TCC Rock Hill Sc; accountable for warranty, ECB follow-up and answering technical issue’s questions supporting distributors and customer centers.

Trained personnel, Instructor for Z class. Attended training in Belgium, France and the US. Assisted distributor on troubleshooting products.

Experience 22 years in trouble shooting Hydraulic, pneumatics, low voltage electrics, air systems, Air compressor. Programming controller such as elektronikon, PLC. An understanding of computers and associated systems (Lotus Notes, Excel, Word, Power point, etc.)

Provide technical support to external customers, dealer personnel, customer service personnel and logistics personnel.

Assist in the creation and maintenance of technical documentation to assist customer service and customers for a heightened level of efficiency.

Ensure warranty is reported properly to required factories. Provide detailed warranty reports and track of factory reimbursement.

Communicate all relevant product, technical service and training activities and work together to sustain the product integrity.

Communicate with engineering as well as local vendors to resolve quality issues, and seek retribution of warrantable issues from both the product companies as well as local vendors.

Provide service, repair and training on Atlas Copco Compressors.

EDUCATION AND TRAINING

MASTER OF BUSINESS ADMINISTRATION(MBA)

KELLER GRADUATE SCHOOL OF MANAGEMENT Schaumburg Center, IL

BACHELOR OF ELECTRICAL ENGINEERING

UNIVERSITY OF TEHRAN Tehran, Iran

Professional Training

Service course 2001 airpower

Service course oil free 2003 airpower

Service course 2004-airpower

Air scan training in airpower

ES130 training-airpower

Crepelle training 2003 in Lille

Crepelle training 2005-Lille-France

AC Hurricane Booter training

AC Crepelle training at Rockhill

ZH Centrifugal training at Rockhill

ZB-ZS, HSI training in Houston

TSC2012

TSc 2013

TSC2014

TSC2015

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