Quality Control, Marketing, Customer Service, SAP, Geology

FAISAL A LKHELAIF

Pearland, T X 8-32-774-**** f *****.*********@*****.*** W WW.LINKEDIN.COM/IN/TGIFAISAL PROFESSIONAL S UMMARY

Deadline-oriented Professional experienced in quality control and risk analysis. Excellent decision-making and organizational skills. Well versed in technological trends and communication channels and platforms. Genuine interest in advancing company’s goals, practices and implementing process improvements. Excellent Interpersonal skills and efficient communicator. Reliable self-starter, able to work independently and in a team environment. Strong logic, reasoning and analytical abilities; adept in problem resolutions. Readily adapts to situations within a fast-paced and c onstantly c hanging c orporate e nvironment. Languages: E nglish ( Native), A rabic ( Native), S panish ( Intermediate) CORE C OMPETENCIES

Process I mprovement / P roject M anagement / P resentations / L eadership & P erformance

I T P latforms, T esting & C onfiguration / P olicies & P rocedures / R egulatory C ompliance Customer S ervice / S ales / M arketing / M entoring & C oaching / D ocumentation & R eporting KEY A CCOMPLISHMENTS

Prevented transactional and reputational risks for the firm by utilizing due diligence for Anti-Money laundering a nalysis.

Promoted t o S enior S pecialist w ithin f irst y ear i n A uto F inance, b ased o n r ecognition f or e xcellent c ustomer experience, p roviding i mprovement f or t raining m aterial, a nd r eceiving a wards f or p roductivity c ompetitions.

Top 5 producer in department of over 100 specialists; consistently exceeding performance and efficiency goals, 2 014-2015.

SAP HR project for the City of Houston training a group of eight (8) HR Staff in Personnel Administration, Organizational M anagement a nd T ime m anagement, i n u nder 2 m onths. PROFESSIONAL E XPERIENCE

JPMORGAN C HASE, H ouston, T X 2015 - 2 016 Global f inancial s ervices f irm, l argest b ank i n U SA b y a ssets ( $2.5 t rillion) KNOW Y OUR C USTOMER ( KYC), Q UALITY C ONTROL A NALYST I I Provided D ue D iligence f or A nti-Money L aundering e fforts, a nalyzing a w ide r ange o f c ustomers f rom t he mass-market l evel t o t hose w ith w ell o ver $ 5M i n a ssets. R eview t he w ork o f p roduction s pecialists w hile p rotecting the i nterest o f t he f irm.

● Selected t o s erve o n p ilot-teams’ i nitiatives f or p rocess a nd p rocedural i mprovements, m inimizing t ime a nd maximizing e fficiency. F acilitated i mprovements a nd p rovided c oaching a nd s upport t o p roduction t eams. Provided s upport w ith c orrective m easures t o i mprove p olicies a nd c ontrols f or t he Q uality C ontrol ( QC) management t eam a nd L ine o f B usiness p artners.

● Coached ~ 1 00 p roduction s pecialists t o i mprove t he q uality o utput o f t he t eam b ased o n f indings w hich resulted i n a r eduction o f f ail r ate b elow 5 % a nd a n i ncrease i n p roductivity.

● Provided s upport t o m ultiple p rocesses ( Uplift, U pgrade, N egative M edia, e tc.) b y e stablishing c ompetency and s erving a s a m ain c ontact b etween p roduction a nd m anagement t eams p roviding q uality f eedback o n a constant b asis.

FAISAL A LKHELAIF 832-***-**** P AGE 2 O F 2 PROFESSIONAL E XPERIENCE, C ONTINUED

AUTO F INANCE S ENIOR R EPRESENTATIVE/SPECIALIST, 2 014 Assessed s everity o f d elinquency a nd v alidated r eason f or d efault o n h igh-balance a ccounts a nd h igh-risk delinquencies, p rocessing o ver $ 5M i n c ustomer a ccount b alances m onthly, n ationwide.

● Prevented $ $multi-million d ollar l osses i n a ssets, a nd r eputational i nfractions, b y e nsuring c ompany compliance a nd p rocedural s tandards w ere m aintained.

● Selected f or p ilot-teams r evising t raining p rocedures f or c urrent a nd n ew s taff a s w ell a s p rocedural improvements f or m aximizing e fficiency a nd r educing r isks a nd l osses t o t he f irm.

● Assisted i n c oaching p eers o n d ebt s ervice p rocessors, c ompliance m onitoring a nd c lient s ervice a nd communication, a s w ell a s p referred p ractices. ELUCIDATION L LC, P earland, T X 2011-2014

SAP H UMAN R ESOURCES ( HR)/HUMAN C APITAL M ANAGEMENT ( HCM) F UNCTIONAL C ONSULTANT S AP E CC 6 .0 Managed/Facilitated c onfiguration, t esting, a nd t roubleshooting i n w ide r ange o f s ub-modules f or S AP H R

(Organizational M anagement, P ersonnel A dministration, P ayroll, a nd T ime M anagement) o n t he S AP E CC 6 .0 platform, f or a w ide r ange o f u sers a s p er c ontract r equirement.

● Selected t o m entor a nd s upervise s mall g roups f or c lients u pgrading t heir H R p rocess t o t he S AP p latform.

● Designed a nd r evised d ocumentation ( training m aterial) a nd k nowledge t ransfer f or j ob/process continuation, h elping t he c ompany/client e ase t he t ransition o f e mployees.

● Programed a nd c onducted m aintenance i n S AP e nvironment, w ith s kills i n a dministration a nd d ata development/analysis i n S QL a nd U nix s hell.

● Conducted s eminars, w orkshops a nd m eetings f or b eginner t hrough a dvanced c ourses i n S AP H R/HCM f or local S AP s upport t eam a s w ell a s f or c ontractual a ssignments i ncluding t he C ity o f H ouston. OTHER P ROFESSIONAL E XPERIENCE

SAUDI A RAMCO, D HAHRAN, S audi A rabia 2005-2011 GEOSCIENTIST T RAINEE, H ouston, T X, ( USA)

Trainee i n G eosciences f rom 2 005-2011. S ponsored f or B achelor o f S cience p rogram i n G eology a nd G eophysics a t t he University o f H ouston.

EDUCATION

Bachelor o f S cience, G eology – M inor, G eophysics University o f H ouston, H ouston, T X

PROFESSIONAL D EVELOPMENT

College D egree P rogram f or N on E mployees ( CDPNE) Saudi A ramco O il C ompany, S audi A rabia

Completed a h ighly s elective, o ne y ear a cademic p reparation p rogram u nder t he c ompany m entorship TECHNOLOGY P ROFICIENCIES: S AP, S QL, C J ava a nd M icrosoft O ffice A pplications ( Access, E xcel, W ord) SALES E XPERIENCE: A dvertising, A uto, E ntertainment, a nd R oofing. B oth O nline a nd D irect. MARKETING E XPERIENCE: I nternet, S ocial M edia ( Facebook, I nstagram, L inkedIn, e tc), G oogle ( PPC & S EO)

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