Lisa M. Glaus, MBA, SPHR

Telephone: 440-***-**** Email: ac2evr@r.postjobfree.com

Summary:

Results-oriented Human Resources Executive with comprehensive experience in all areas of HR, including employee relations, conflict resolution recruitment and retention, policy development, change management, succession planning, labor relations and benefits administration. Strategic HR partner executing HR best practices to align the objectives of the organization while maximizing employee potential by fostering a positive work environment that promotes employee morale.

Experience:

December 2016 – Present Delta Railroad Construction

Human Resources Director

Re-wrote employee manual, including revising outdated policies to ensure compliance and adding policies to improve morale.

Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.

Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.

Acted as liaison between employees and management to resolve problems and clarify deficiencies.

Trained staff during demonstrations, meetings, conferences and workshops on all of the human resources policies, procedures, laws, standards and regulations affecting the workplace.

Utilized network contacts to improve recruitment processes and decrease the use of temporary agencies for hiring needs by 50%.

August 2011 – November 2016 Giant Eagle/Get Go/Good Cents

Human Resources Business Partner

Resolved employment-related disputes through proactive communication.

Instituted scheduling optimization model which resulted in increasing employee morale by 12%.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Represented organization at personnel-related hearings and investigations.

Collaborated with senior management to implement a succession planning model which led to the promotion of 22 team members to higher level positions.

Instructed union avoidance programs that resulted in the deflection of multiple organizing attempts within 5 years.

October 2008- July 2011 Ashtabula County Medical Center

Human Resources Generalist

Organized and led a 2 day staff orientation and training to promote collaboration.

Introduced a performance management system to increase employee engagement, retention, and succession planning.

Resolved 100% of employment-related disputes through proactive communication.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Developed and enforced company policy and procedures relating to all phases of human resources activity.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.

Researched all payroll, COBRA, disability and FMLA issues.

August 2007- May 2009 Kent State University

Part-Time Instructor

Taught courses in Business Law, Introduction to Management Technology and Human Resource Management

Wrote course materials such as syllabi, homework assignments and handouts.

Wrote, administered and graded midterm and final examinations.

Planned, evaluated and revised course content and course materials.

Developed and delivered engaging lectures to undergraduate students.

February 2003- October 2008 Lake Erie Correctional Institution

Human Resource Assistant

Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.

Developed and enforced company policy and procedures relating to all phases of human resources activity.

Conducted orientation sessions and organized on-the-job training for new hires.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Screened applicant resumes and coordinated both phone and in-person interviews.

Entered numerical data into databases in a timely and accurate manner.

Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.

Education:

January 2005-May 2007 Gannon University Erie, Pennsylvania

Masters of Business Administration

August 2000-May 2002 University of Akron Akron, Ohio

Bachelors of Industrial Sciences (Concentration in Human Resource Management)

August 1998-June 2000 Lakeland Community College Kirtland, Ohio

Associate of Arts

Skill Expertise:

Training and Development

Employee Relations

Policy Design and Administration

Harassment/EEO Compliance

Labor Law Compliance

Operations Management

Full Cycle Recruitment

Union/Management Relations

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