Customer Service Sales

Victor Villarreal

New York, NY

*************@****.*** - 954-***-****

Willing to relocate to: New York, NY

Authorized to work in the US for any employer

WORK EXPERIENCE

Maintenance Administrator

BROWARD NURSING AND REHABILITATION - Fort Lauderdale, FL - 2016 - Present

• Revise current inventory and coordinate with purchasing regarding new orders.

• Update and review inventory information in TELS Database; Process orders as required.

• Communicate with departments regarding work orders and maintenance requests.

• Answer calls regarding general maintenance; Reply to emails from vendors.

• Process and distribute new work orders; Ensure completion.

• Perform general maintenance duties; Repairs, painting, electrical, fire safety.

• Maintain communication with vendors regarding new products and incoming orders.

• Perform weekly and monthly safety checks; Update spreadsheets. Intake Coordinator (TEMP)

B.A.R.C BROWARD COUNTY - Fort Lauderdale, FL - 2015 - 2016

• Retrieve detox client enrollment reports from ECHO Client Data Tracker.

• Verify Medicaid for clients on enrollment report; Export reports onto excel.

• Review corresponding pay source and fee table for each client in Revenue Manager.

• Export roster reports from ECHO into PDF format; Print financial responsibility packets.

• Implement new work flow procedures; Report on efficiency.

• Meet with enrolled clients to explain financial responsibility statement.

• Provide customer service; ensure clients understand and sign all forms.

• Maintain spreadsheet of clients including insurance, funding, and referral information. Sales Coordinator

ADVANCED MEDIA TECHNOLOGIES - Deerfield Beach, FL - 2015 - 2015

• Process and revise sales orders for accuracy using Microsoft Dynamics NAV.

• Coordinate with purchasing department regarding incoming products from vendors.

• Investigate and recommend optimal shipping options related to price and efficiency.

• Revise and update customer accounts. Track credits and debits.

• Maintain spreadsheet on proof of export documentation received and pending.

• Reply to all emails from clients, sales team, or freight forwarders.

• Contact international clients regarding sales orders and accounts via email or phone.

• Develop positive relationships with international clients and freight forwarders.

• Maintain and file Export documentation for international accounts.

• Contact freight forwarders regarding Exporting documentation.

• Coordinate with warehouse team to ensure all orders are efficiently shipped.

• Provide customer service to clients regarding orders, accounts, or general information.

• Maintain knowledge of products, cost, and pricing.

• Learn and maintain knowledge of state, federal, and international exporting regulations.

• Update quantities, item numbers, and sales prices on orders using Microsoft NAV.

• Focus on attention to detail for all orders and client accounts.

• Communicate with sales team regarding accounts and pending sales orders. Customer Service Department

CHRYSALIS HEALTH - Fort Lauderdale, FL - 2014 - 2015 Intake Specialist

• Perform data entry using Avisena and Microsoft Access Database.

• Verify clients Medicaid/other medical insurance.

• Maintain knowledge of HIPAA policies and regulations.

• Handle high volumes of new client referrals daily/Expedite intake process.

• Print and forward intake packets to processors.

• Answer incoming calls and provide customer service; Check email daily.

• Make initial contact with clients via phone to explain services.

• Schedule initial assessments for new clients; reschedule appointments.

• Contact referral sources to update and retrieve additional information if necessary.

• Maintain paperwork and engage in record keeping pertaining to department. EDUCATION

Bachelor's in Business Administration and Management Florida Atlantic University - Florida

2014-12

Associate in Liberal Arts

Broward College - Florida

2012-06

SKILLS

Finance, Microsoft Office, Customer Service, Sales ADDITIONAL INFORMATION

JOB SKILLS AND KNOWLEDGE

• Strong communication and interpersonal skills.

• Bilingual. (1st Language: English, 2nd: Spanish)

• Experienced in use of Microsoft Office Suite. (Word, Outlook, Excel, and Access)

• Organized, Quick learner, Motivated, Punctual, Reliable, and Detail Oriented.

• Knowledge in Operations Management, Service Operations, Finance, and Accounting.

• Proficient in prioritizing and multi-tasking for long periods of time.

• Experience in use of Microsoft Dynamics NAV.

Contact this candidate