Manager Assistant

MONA BRAHMBHATT

**** ****** **, **********, **, *0018

773-***-****, ac2es8@r.postjobfree.com

Professional Summary

OBJECTIVE : obtain management position

Experience

Schaumburg Kia

Assistant BDC Manager

Participated in all management meetings and group meetings.

Trained new BDC Reps

Lead with direct example of knowing all scripting and objection word tracks

Completed all daily Appointment Reporting.

Provided immediate hands on T.O for all non-appointed live contacts.

Ensure all live appointment Confirmations.

Maintained a direct focus on the key areas of self-generated opportunities with in the BDC.

Provided hourly updates to all management personnel regarding recent appointment opportunities.

Biggers Chevrolet

Jan 2012 –Dec 2012

Assistant BDC Manager

Constant Hands on Support within the open hours of the call center

Provided immediate hands on T.O for all non-appointed live contacts.

Ensure live appointment confirmations

Complete all daily appointment reporting

Participated in all management meetings and Group Sales Meetings.

Conducted daily work plan based on achieving set goals and not by an hourly schedule.

Maintain a direct focus on the key areas of self-generated opportunities within the BDC.

Shepard Chevrolet

Jan 2013/ Current

Lead BDC Representative Sept09 /Dec 11

Provided effective consistent follow up on internet inquiries

Ensured 3 to 5 hour contact to every to unsold floor opportunity.

Set and secure every service appointment opportunity.

Verbally prospect on every positive call situation. (asking for referral)

Confirm every non-immediate appointment.

Completed daily tick sheet and all reporting processes (adding total daily)

Made 100 out bound calls daily

Park At Vernon Hills July 2007 /August 2009

Front desk Receptionist

Ensured all calls were directed properly.

Maintained daily log of guests come in and out of facility

RFI SECURITY

JULY05/JULY07

DISPATCHER

In charge of receiving and relaying emergency alerts to field security agents.

Continuously monitor security systems and received in bound calls from customers

San Mateo Medical Jan 2004/June 2005

Medical Receptionist

Set appointments for patient

Filing Records

Faxed referrals to insurance companies

Education

School

NOV02/NOV03

ROBERT MORRIS COLLEGE

B.S. in Business Administration

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