Customer Service Sales

SCOTT D. CARICATO

**** ******* ***** ****** *****, SC 29579 860-***-**** *********@***.***

OBJECTIVE

To bring acquired customer oriented, motivational and leadership skills to an environment which has opportunity for professional growth. To be part of a dynamic team which promotes enthusiasm, creativity and strives to be the best.

WORK EXPERIENCE

ELECTRONIC HEALTH RECORDS CLINICAL EXPERIENCE May 2017- Aug 2017

Online Internship for Medical Coding (HIM 153) Horry Georgetown Technical College

Use ICD-10, CPT and HCPS codes to complete multiple cases on a weekly basis.

ROOKIEPIX YOUTH SPORTS PHOTOGRAPHY August 2004-2016

Owner/Lead Photographer

Market company to obtain and negotiate contracts with sport leagues and maintain retention of current clients.

Recruit and manage photographers.

Provide excellent customer service to all clients.

Edit and organize photos from photo shoots.

Maintain relationship with photo lab to ensure all products are created and distributed in a timely manner.

Photograph team, individual and action photos for youth sports leagues.

THE HARTFORD COURANT February 2004-April 2004

Customer Care Supervisor

Supervise 20 customer service associates in a call center environment.

Assist in controlling costs and planning budgets within the department.

Maintain a positive and motivating work environment while demonstrating the mission and values of the circulation department.

Provide timely feedback regarding call statistics and program results.

Conduct performance appraisals and new hire interviews.

Train and mentor employees for possible leadership positions

RESPONSE INSURANCE COMPANY December 1997-May 2002

Sales/Customer Service Team Leader

Mentored, coached and motivated sales teams of 15 or more insurance advisors.

Assisted training department in establishing and improving the sales coaching techniques for the company.

Conducted performance and salary reviews, provided feedback and training while communicating company objectives to insurance counselors.

Trained and mentored existing employees for possible management positions.

Interviewed and assessed potential individuals for hire.

Wrote reports and prepared presentations to senior management.

Reviewed and reacted to Call Center productivity and ACD reports daily

Policy and Procedure Analyst

Developed and maintained underwriting policy and procedure manual.

Updated manual as needed with state expansion, regulatory, and internal procedural revisions.

Communicated updates to various departments on a real-time basis.

Acted as the underwriting liaison while communicating with other department's senior management.

Assisted with underwriting audits to ensure compliance with state procedures

Senior Sales Advisor

Exceeded sales goals while selling automobile insurance.

Helped develop and initiate the customer service department for the start-up automobile insurance carrier.

Represented the customer care department to assist underwriting and IT departments during state expansion development.

Worked with management to identify departmental training needs.

LIDS, LTD April 1997-December 1997

Store Manager

Responsible for overseeing daily operations of my district’s A level, top earning store.

Responsibilities included sales, staffing, scheduling, supply ordering, and inventory control.

Gained tremendous customer service and selling skills.

EDUCATION

Recently Completed

Medical Coding and Billing certificate program.

Horry Georgetown Technical College – Myrtle Beach, South Carolina

Completion date - August 2017

CPC Exam – November 2017

Previous Education

Business Administration Coursework

Pace University – Pleasantville, New York

Business Administration Coursework

Dutchess Community College – Poughkeepsie, New York

CPCU matriculated – CPCU 553 and 555 completed

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