Customer Service Project Manager

Anthony Orefice

Project Manager/Customer Service Supervisor - Robert Lighting & Energy

West Caldwell, NJ

*********@***.*** - 973-***-****

Seeking a position as an Administrative Assistant or Inventory Control/ Customer Service for a well known company. I am a highly organized professional, able to establish long term, positive relationships with customers, detail orientated and able to work independently. WORK EXPERIENCE

Project Manager/Customer Service Supervisor

Robert Lighting & Energy - Fairfield, NJ - October 2015 to Present

• Handle customer orders, inquiries, complaints to ensure customer satisfaction

• Oversee administrative duties in department re emails & calls

• Organize weekly inventory reports

• Prepare status reports to Executive Management

• Process retail /wholesale orders via NetSuite/QuickBooks

• Data Entry

• Book shipping pick ups & deliveries

• Inventory Control

Maximum Human Performance - West Caldwell, NJ - January 2010 to September 2015 West Caldwell, New Jersey

International Sales Administrative Assistant /Event Coordinator/Customer Service Supervisor/Social Media Controller/Quality Control Assistant

• Handle customer orders, inquiries, complaints to ensure customer satisfaction

• Oversee administrative duties in department re emails & calls

• Organize weekly inventory reports

• Review paperwork for international orders

• Prepare status reports to Executive Management

• Process retail /wholesale orders via NetSuite/QuickBooks

• Data Entry

• Booked shipping pick ups & deliveries

• Inventory Control/Quality Control

• Started and ran companies social media platforms for 3 different Brands (Instagram/Facebook/Twitter)

• Booked and worked company events/conventions all over the U.S

• Booked airfare/hotel accommodations for employees and athletes Sales Manager

Tiger Tennis & Fitness W. Caldwell - W Caldwell, NJ - June 2005 to December 2010

• Maintain premier customer service by all staff members

• Promote sale of memberships by referrals and marketing

• Handle all front desk inquiries

• Reconcile all new memberships and make reservations for club amenities

• Maintain a smooth club operation and work atmosphere

• Reconcile all cash and credit card payments

• Handle customer and staff issues independently to resolve and ensure satisfaction

• Handle all scheduling

EDUCATION

Associates in Hospitality Management/Business Management County College of Morris - Township of Randolph, NJ 2009

Contact this candidate