Glen A. Tortorella

*** ******** ******

Front Royal, Virginia 22630

540-***-****

ac2eq6@r.postjobfree.com

SUMMARY OF EXPERIENCE AND AREAS OF ABILITY

• Twenty-two years of experience in oral and written communication: English style, grammar, punctuation, and spelling

• Eight years of experience in proofreading

• Five years of experience in technical writing and editing

• Three years of experience in software training

• Microsoft Office suite; Certificate of Advanced Proficiency in Microsoft Word

• Polytron Version Control system (PVCS): Version Manager, Tracker

• Teacher Certification: English (inactive)

• User manual publication

• Documentation review

• Creative writing

EXPERIENCE

Seton Home Study School, Front Royal, Virginia, 5/03 - 9/17 Curriculum Developer/High School English Instructor

• Review and grading of hardcopy and online English tests and essays.

• Commenting and correction in regard to grammar, spelling, punctuation, style, and content.

• Development of English curriculum, grades 7-12.

• Wrote lesson plans, chapter notes, tests, and answer keys.

• Provided online lectures for English students.

• Writing and editing, Seton Magazine newsletter.

Veridian, Oakton, Virginia, 12/00 - 4/03

Technical Writer, National Reconnaissance Office (4/02 - 4/03)

• On-site writer for government software applications.

• Created and maintained all technical manuals, document templates, installation guides, network instructions, and network standards.

• Edited and proofread monthly CONI newsletter.

Technical Writer/Trainer (12/00 - 4/02)

• Responsible for maintaining all Advanced Systems and Technology Management Information System application documentation, including AIMS/PIMS User Manual and online Help of 1,851 topics.

• Responsible for all AS&T MIS user training and training materials, providing training for approximately 250 users at client site.

• Successful completion and delivery of AS&T MIS AIMS/PIMS v2.0 and v2.1, including User Manual, online Help, and training materials.

• Maintenance support for the AS&T MIS application.

• Tenth Annual WinWriter Conference attendee (February 2002).

• Completion of RoboHelp Basic/Intermediate Course (April 2001).

• Outstanding Contributions in Support of AS&T MIS Award. Practical Imagineering, Incorporated, Fairfax, Virginia, 7/00 - 12/00 Technical Writer

• Responsible for documents ranging for user manuals to installation guides and white papers.

• Final review of all documentation for overall consistency, tone, and correctness.

• Available for training new users of software/hardware products as needed. General Dynamics - Electronic Systems, Rosslyn, Virginia, 12/99 - 7/00 Technical Writer

• Taught courses in InfoWorkSpace Basic, Advanced, LaunchPad, and Low Bandwidth for both Sun- and Windows-based systems.

• Edited and proofread IWS user manual.

• Operated IWS Help Desk, offering critical and timely customer support and advice. Eleventh Space Warning Squadron, USAF, Schriever AFB, Colorado, 4/98 - 9/99 Data Systems Operator

• Used Defense Support Program (DSP) satellite for data collection and analysis for in-theater missile warning.

• Worked with a Silicon Graphics supercomputer to track data from six deep space satellites.

• Participated in logging over 1000 hours of close support during Kosovo Crisis in 1999, which included the locating of downed Allied aircraft.

Second Space Operations Squadron, USAF, Schriever AFB, Colorado, 10/96 - 4/98 Publications Specialist/Ground Systems Operator, Navistar GPS

• Publications Specialist position. Wrote, edited, and proofread classified and unclassified documents for world’s largest satellite constellation operation.

• Because of the mission’s critical nature, a special emphasis was placed upon the clarity, accuracy, logical presentation, and attention to detail in all published documents.

• Produced operations procedures, technical manuals, and satellite operator’s guides.

• Prepared documentation for monthly Operations Review Panel (ORP). Presented new documents, revisions, and emendations to the Director of Operations.

• Ground Systems Operator position. Maintained ground systems and equipment to insure proper connections with twenty-four Global Positioning System satellites with an IBM RISC 6000 and Sun Workstation computers.

• Managed communications network connecting the Master Control Center with numerous distant end links.

• Responsible for trouble shooting all communication failures related to satellites and network.

• Acted as Liaison with Department of Defense consultants and software designers to test ground equipment.

• Served as Certified Ground Systems Instructor.

• Received certificate for Advanced Microsoft Word proficiency. ADDITIONAL EDUCATIONAL EXPERIENCE

Westbrook High School, Westbrook, Maine, 8/95 - 1/96 Student Teacher

• Taught tenth grade English with college prep “A”, “B”, and remedial levels.

• Developed and taught units in Shakespeare’s Macbeth, research paper writing, creative writing, and politics

(interdisciplinary: English/History).

Saint John’s University, Jamaica, New York, 9/91 - 5/93 Graduate Assistant, English Department

• Employed as writing workshop instructor.

• Developed the writing abilities of freshmen in an individualized environment. EDUCATION

Saint John’s University, Jamaica, New York, 1991 - 1999 Master of Arts

Major: English

University of Maine at Presque Isle, Presque Isle, Maine, 1/95 - 1/96 Teacher Certification

Major: Secondary Education, English 7-12

Saint John’s University, Jamaica, New York, 1987 - 1991 Bachelor of Science

Major: Communication Arts; Minor: English; Concentration: Business Graduated summa cum laude with 3.91 GPA.

HONORS AND AWARDS

Patrick Henry Half Marathon, 11th overall, and winner of 45-49 age group, running 1:24:43, August 2017 New York City Marathon, qualified for 45-49 age group, and ran 3:04:48, November 2016 Richmond Marathon, placed 99th overall out of 4,524 runners, with a time of 3:02:26, November 2015 National Library of Poetry, poem “Generation X” published, May 1995 Golden Key National Honor Society inductee, January 1990 Saint Vincent’s Honor Society inductee, Saint John’s University, December 1989 Dean’s List, Saint John’s University, 1987 -1991

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