Monica Gonzalez

*** ******* *** *******, ** *****

Phone: 707-***-**** E-Mail: ac2eka@r.postjobfree.com MG Summary

Focused on providing leadership and using experience to develop and manage critical staff development functions. Driven to improve morale and decrease turnover. Highlights

Detail oriented

Word, Power Point, and Excel

Employee Relations

Experience

Shift Supervisor- Starbucks Coffee Company Vallejo, Ca 10/2016- Current

§ Coaches a staff of 19 on skills that help with efficiency, organization and productivity

§ In charge of implementing new safety and security codes within the company

§ In charge of relaying information about new promotions and policies Customer Care Representative/ Training Developer- Xerox San Francisco, CA 05/2016-09/2016

§ Offered specific training programs to help workers improve skills and knowledge

§ Call center customer care representative

§ Handle confidential information

§ Problem solving

Women's Wrestling Captain- Menlo College Atherton 08/2013-05/2016

§ Recruits new athletes for team

§ Help provide information from head coach to athletes

§ Lead portions of practice for up to 20 athletes

Shift Supervisor- Starbucks Coffee Company Benicia, Ca 06/2009- 05/2016

§ Coaches a staff of 14 on skills that help with efficiency, organization and productivity

§ In charge of implementing new safety and security codes within the company

§ In charge of relaying information about new promotions and policies

§ Certified Barista Trainer: In charge of training new hires

§ Certified Coffee Master: Lead coffee tastings for baristas and customers, set goals for coffee sales within store, informs customers about different coffees and their regions Education

Menlo College- Atherton, CA 2017

Bachelors of Arts- Human Resource Management

Course 1: HR300-HRM Introduction

Course 2: HRM 316 – Strategies/ Strategies Simulation

§ Recruiting for wrestling

§ Training and development

programs

2

Course 3: HRM 317 Staffing and Training/ Staffing Simulation/ Training Programs: Created and Instructed program

Course 4: HRM 318 Benefits and Compensation

Solano Community College- Fairfield, CA 2013

General Education

Lindenwood University- St. Charles, MO 2009

General Education

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