Customer Service Real Estate

Nemesis

Martinez

COVER LETTER

Graduated in law with several years working on real estate, property

management, customer service, project planning and leadership. I have worked for great institutions as US Department of State, Dominican Republic Government and attorney at-law offices well known in Santo Domingo. I have been consistently recognized for my outstanding performance in customer service, team cohesiveness skills, professionalism, follow- up capabilities and complex problem resolution. I am confident that my ongoing studies combined with my experience in these fields will allow us to aggressively pursue the company s goals.

WORK EXPERIENCE

2015 – 2017 Housing Assistant/ Property Management

US Department of State, US Embassy Santo Domingo

I was responsible to provide professional assistance and serving as a back-up supervisor of the US General Services Officer, my duties were, including but not limited to: Property management, facilities maintenance and financial logistics. Attending all the needs of the rented properties and the US Housing complex like decommission, budgets, leasing and real estate market surveys. I served as well as a liaison between the US Embassy and service providers, ensuring the continuity and enhancements of US housing regulations.

2013-- 2017 Real Estate Agent / Consultant

Private agent in charge to provide legal consultation, financial evaluation and representation of property owners.

2014 – 2015 Paralegal Senior

Castillo & Castillo Attorney Office/ Asesores Del Caribe: Legal assistant responsible to provide a meticulous follow up to the development of multinational companies’ trademark and patents registrations in the Caribbean, Europe and United States. Companies like Facebook, Zwarovski, Mondelez, MTV, Nickeloedeon, etc.

2012 – 2014 Paralegal

General Attorney Office of Dominican Republic (Government Institution)

Legal and administrative assistant in charge to prepare, evaluate and supervise cases related to private property illegal invasions.

EDUCATION

2009 – 2013 Bachelor Degree in Law

Universidad Autonoma de Santo Domingo

2006-2008 Technical High School in Tourism and Travel

Services Management

Colegio Apec Fernando Arturo de Meriño

Courses: Human Rights

United Nations/ FUPAREDEH

Constitutional Rights

Universidad Catolica de Santo Domingo

Housing Workshop

Foreign Service Institute, Department of State

Project Management

Accenture Academy, Department of State

Matrix Management Principles

Accenture Academy, Department of State

Leadership: Emotional Intelligence

Accenture Academy, Department of State

Servant Leadership

Accenture Academy, Department of State

Customer Service Ambassador

Academy, Department of State

Change Management

Accenture Academy, Department of State

Components for Building Effective

Business Relationships

Accenture Academy, Department of State

Communication Styles for Successful Business

Conversations

Accenture Academy, Department of State

Communication: Effective listening skills for leaders

Accenture Academy, Department of State

Carrier Training Program

US Department of Homeland Security

Life and Safety training

US Department of State Fire Protection

Oratory and Scenic skills

IFGLA

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