Desktop Support

Elmer C. Codina

***********@*****.*** ç 214-***-**** ç 6886 Valley Brook Dr. ç Frisco, TX 75035

IT Support Specialist

Highly knowledgeable and results-driven professional with passion and drive for successful IT deployments and operations. Detail-oriented IT Specialist eager to transfer analytical and critical thinking skills into winning business development initiatives.

Expert communicator with ability to interface effectively with customers, vendors, project members, and staff on all levels. Unwavering dedication to quality and service.

Customer Service

Windows desktop

Active Directory

Exchange /O365

TCP/IP

MCSE

Value Offered

Completed several comprehensive projects as part of MBA program, including development of marketing strategies, assessment of cultural biographies, and brand auditing.

Served as former Toast Master’s President (2008).

Earned AT&T’s Circle of Excellence and President’s Circle Awards for exceptional performance and results.

Contribute to continued advancements in customer service and satisfaction by meeting business needs.

Education & Professional Credentials

Series 6, Series 63, Life licenses

MBA in Marketing Candidate, University of Dallas, Irving, TX

BBA in Computer Information Systems, Southwest Texas State University, San Marcos, TX

USS Mount Vernon LSD-39, United States Navy

Honorable Discharge; Sailor of the Month, Sailor of the Quarter

Microsoft Certified Systems Engineer (MCSE)

Career Timeline

Systems Administrator: Universal Academy çIrving, TX 2014 to present

Day to day operation and maintenance of Windows operating systems. Manage Active Directory and Exchange Office 365. PC configuration, Microsoft Office Support,

Regional Manager: PRIMERICA çDallas, TX 2012 to 2013

In-depth knowledge of financial needs analysis. Mentor and train new and existing agents. Identify and recommend products and services based on customer needs and goals.

Senior Technical Analyst: AT&T çPlano, TX 2003 to 2011

Collaborate with sales and technical teams to deploy and provide support for tools and applications for 5 vendor companies and 10 internal and 3rd party call centers with more than 2K users. Support Sharepoint Sites

Network / Systems Analyst: COMPAQ/ELECTRONIC DATA SYSTEMS (EDS) çPlano, TX 1997 to 2003

Troubleshot application, PC hardware, and network connectivity issues for user base of 1K+. Created NT user accounts, access privileges, print queues, MS Exchange 5.0 mailboxes and performed mail migrations.

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