Christina DelloIacono

** **** ******, *******, ** 02149, 617-***-****, ac2eeu@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Compliant to all state and federal banking laws and regulations including, but not limited to, Bank Secrecy/Anti-Money Laundering Act, Expedited Funds Availability Act, Electronic Fund Transfer Act, Truth-in-Savings Act, and Privacy

Suggest effective ways through which the bank can promote its products and services to increase client satisfaction

Notary Public

Strong communication and listening skills; build rapport with customers and respond to inquiries

Work well as a team member or independently

Met or exceeded all performance goals to date

Resourceful, energetic, competent, multi-task and results-oriented

EMPLOYMENT HISTORY

Middlesex Federal Savings • Somerville, MA 2004 to Present

Customer Service Representative

Maintain strong product and sales knowledge providing sound advice at every customer interaction to create a positive customer experience. Ensure customers’ financial needs are met and contribute to the ongoing improvement of the customer experience. Cross sell appropriate products and services to retain and increase the bank’s profitability.

Assist customers in proper completion of account transactions and paperwork; review documents for accuracy and completeness

Open, Change and close accounts at customer’s requests

Order ATM/debit cards and ensure customer’s understanding of remote and electronic banking

Process stop payment orders and other account maintenance timely and accurately

Teller 1999 to 2004

Promote positive customer relationships by performing various duties necessary to complete customer’s transactions. Represent the bank to customers with courtesy, friendliness and assurance. Ensure compliance with bank operating policies and procedures. Avoid violations, minimize risk and protect the bank.

Demonstrated awareness, commitment and dedication to servicing and building customer relationships

Processed customers’ transactions accurately and efficiently such as customer deposits, cashing checks and accepting loan or safe deposit box payments

Assist customers with inquiries and/or problem resolution in a professional and calm manner

Maintained cash limits and verified cash ending balance in order to complete daily settlement

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EDUCATION

GED (year?)

Microsoft Certification (year?)

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