Christopher McFadden

*** ********* ******, **** ****, SC 29730 • 803-***-**** • ac2ee4@r.postjobfree.com

Highly motivated professional looking to leverage my client service, organizational and interpersonal skills with a reputable organization. Proven track record in fostering long-term relationships and providing quality care and restorative services. Refined ability to instruct and lead in life skills education with solid hands-on crisis management aptitude.

SKILLS

Staff Collaboration

Superior Listening/Communication Skills

Proficient in MS Office Suite & SAP (Word/Excel/Outlook/Access/PowerPoint)

Relationship Building/Problem Solving

Solution-Focused Counseling

Meeting Facilitation

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PROFESSIONAL EXPERIENCE

Charlotte Mecklenburg County Schools, Charlotte, NC 2011 – Present

Behavior Modification Technician

Serve as a liaison between students assigned to ISS and classroom teachers to provide continuous instruction, complete assignments and fulfill course requirements

Participate in ongoing staff meetings and provide feedback regarding student issues, progress, etc.

Disseminate agency and program information to social services, churches, childcare institutions as needed

Monitor student behavior and provide guidance to improve student behavior and assessment goals

Complete state and local data reporting requirements for the in school suspension program to include attendance, grades, infractions, etc.

Work with support personnel to provide character education and supplemental instruction/activities for students assigned to the program

Maintain confidentiality when discussing students’ behavior with the counselor, CMPD, or parent.

Counsel individuals to help them understand and overcome personal social or behavioral problems affecting their educational or vocational challenges

Provide crisis intervention and behavioral management principles expeditiously to students when difficult situations occur at school or in the community

Confer with parents, guardians, teachers, administrators and other professionals to discuss the adolescent's progress towards achieving educational success

Evaluate students' abilities, interests and personality characteristics to determine strengths and deficits using assessments tests and interviews

CAREER BREAK, Rock Hill, SC 2008 – 2011

Stay at Home Parent

Performed household chores

Managed home budget and finances

HANSON BRICK & TILE, Charlotte, NC 2007 – 2008

Account Manager

Served as main point of contact for all customer issues and sales related inquiries

Recorded builder and contractor transactions and maintained the system of record database

Implemented changes to existing accounts and processed orders for construction materials

Developed a rapport with customers and sales personnel on key accounts

Responsible for working closely with the accounts team to ensure a positive customer experience & a maximization of revenue

Christopher McFadden ac2ee4@r.postjobfree.com Page Two

OFFICEMAX, Charlotte, NC 2006 – 2007

Account Manager

Built close and trusted relationships with the client (BB&T), service representatives and delivery drivers

Analyzed and documented trends in customer calls for supervisor review

Resolved concerns in a timely manner given by customers, call centers, and sales centers

Processed returns, cycle count requests, placing orders, special delivery requests, and general problems with orders

Recommended potential products (office supplies) and services to management by collecting customer data and analyzing customer needs

Met the company target goals for overall customer satisfaction

EDUCATION

Bachelor of Arts, History

Winthrop University, Rock Hill, South Carolina

CERTIFICATIONS

CPI Crisis Prevention Intervention Certified, 2011

CPR Cardiopulmonary Resuscitation Certified, 2013

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