OBJECTIVE

Pursuing a career in a professional business or agency that allows me to acquire experience and at the same time use my knowledge and skills.

SUMMARY OF QUALIFICATIONS

Excellent oral and writing skills in English and Spanish. Exceptional leader with knowledge in Microsoft Office, Microsoft Word, AS400, Internet Explorer, and Outlook programs. Scheduling coordinator, Customer service, On-call center experience, attention to detail, accuracy, quality and attendance.

EDUCATION

Erie Community College,

Liberal Arts and Science A.S. Degree

PROFESSIONAL EXPERIENCE

Willcare 08/12- Present

On-call center scheduling coordinator

Home Health Care Agency

Provide internal and external customer service. Manage incoming calls with the required information regarding services, intake, cancellations, and scheduling new staff for assigned cases. Record changes in a computer-based log and track any changes in the client’s or staff schedule to communicate effectively with all the parties involved within the services.

Buffalo Board of Education 11/12- Present

Teacher Aide

Assist teachers and support during instruction. Individualized assistance for students with disabilities and students identified as English language learners. Tasks analyze instructional steps for students and provide them with the necessary tools to improve their academic performance.

Heritage Center 11/08-10/11

Teacher Assistant

Assist teachers in classroom activities designed for students with physical and mental disabilities. Providing one-on-one assistance, preparing the student’s meals, helping the students during feeding time, and personal care.

REFERENCES

Available upon request.