Customer Service Sales Representative
Resume:
Shalana Cureton
Rock Hill, South Carolina 29730
ac2edo@r.postjobfree.com
Objective
To excel in a career where my skills, education and experience can be utilized to its fullest potential.
Skills
Excel in a high-demand customer-centric environment, detail –oriented, organized, fast learner, dependable and adaptable to many environments. Take initiative to learn and grow in order to exceed company expectations and company performance.
Experience
T-Mobile-2005 to Sept 2017
Retail Sales Representative / Store Supervisor /Charlotte, NC
Maintain and exceed daily sales goals and conversion metrics
Develop positive customer relationships with current and future customers
Providing services and expertise in mobile phone services and mobility applications
Outbound calls to obtain additional customers to exceed store quotas
Responsible for store market branding and customer product interaction
Maintain and manage inventory on a daily basis
Training new employees on the mission and vision of T-Mobile and the customer experience
Ace Cash Express- 2002-2005
Manager/Trainer Charlotte, NC &Rock Hill, SC
Customer Service
Outbound Collection Calls for payments and past-due accounts
Process paperwork and approve loans on a systematic basis
Performed bill payment processes for customers
Responsible for the administration of the stores wire transfer systems, and related products and services
Imitate check cashing processes through company-driven methodologies
Balanced and maintained cash and receivables daily
Check Into Cash - 2001-2002
Customer Service Representative Rock Hill, S.C.
Assisting customers need for a short-term loan
Processing loan applications pertaining to regulations of the state
Making collection calls on past-due accounts
Able to handle customers while providing high standards of efficiency, accuracy, and consistency
Executed a marketing plan that leverage interaction with the community for brand awareness
Education
York Technical College
Computer Engineering Technology-2000-2002
Palmetto School of Career Development
Medical Billing &Coding
Certificate Program - 2017-2017
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