Mary A . R ichardson

**** * ****** * *.

Elgin, I L 6 0123

630-***-****

EMPLOYMENT A ND P ROFESSIONAL E XPERIENCE

Sears H ome S ervice

ROUTING S PECIALIST 09/08/2014 t o c urrent

● Responds t o t echnician r oute c oncerns

● Addresses u nplanned u navailability

● Responds t o e scalated c ustomer s ervice i ssues

● Use s ystem t ools t o e valuate r oute s olution e fficiency a nd p redict i mpacts t o t he b usiness a nd c ustomers.

● Communicates w ith r outing t eam, t echnicians, c ustomers, s upport d epartments a nd m anagement o n a ny issues t hat m ight a ffect t imely d elivery t o t he c ustomer.

● Provides f eedback o n c all g rowth, g roup s pecialization, r oad s peed o r a ny o ther p arameter t hat m ight improve/affect t he r outing s olution

Butera F ood M arket

ASSISTANT M ANAGER 01/2014 t o 0 9/08/2014

● Promoted f rom p art t ime d eli c ustomer s ervice r epresentative t o A ssistant M anager b ased o n m y e xcellent customer s ervice, c ross s elling a nd u p s elling a bilities.

● Managed a ll a spects o f a r etail e nvironment i ncluding s taff d evelopment, p roduct k nowledge, v isual merchandising, a nd c ustomer r elations.

Hostess

STORE M ANAGER 03/2007 t o 1 1/2012

● Managed a ll a spects o f a r etail e nvironment i ncluding p ayroll, s taff d evelopment, p roduct k nowledge, visual m erchandising, a nd c ustomer r elations i n c oncert w ith t he D istrict M anager

● Ensured e xecution o f d aily o perations i ncluding o pening a nd c losing t he s tore, r econciling c ash r eports, handling c ustomer c omplaints, r efunds o n m erchandise, a nd c ompleting d aily p aperwork

● Created s ales g oals, t racking m ethods, a nd r ewards s ystems f or a ll a ssociates

● Work w ith a rea r esidents a nd b usiness o n b ulk p urchase p rogram

● Directed t he E lgin a rea s tore i nto a p ositive c ash f low o peration Axon C able

INSIDE S ALES/PROJECT M ANAGER 07/2005 t o 0 3/2007

● Client a nd S ales M anagement

● Customer S ervice a nd O rder P rocessing

● Insides S ales f or P romotional S olutions: E stimating, Q uoting, & M erchandising

● Primary C lient C ontact, Q uality C ontrol, & P urchase O rdering/Invoice M anagement

● Aid a nd A ssist S ales M anager i n c lient s ervices

● Conducting R esearch a nd P resentations f or P roductions & C lients Leverage P oint M edia

PROGRAM M ANAGER 11/2002 t o 0 3/2005

● Promoted f rom P roject C oordinator t o P rogram M anager

● Creation o f m erchandise n etworks & p rograms f or b rand p romotions i n d irect s tore l ocations

● Gathering t echnical i nformation t o a ssist n ew r etailers a nd B rand M anagers

● Conducting B rand R esearch a nd P resentations: R edemption/Sales, C ategory P lacement, P rint P roduction, and L abel D esign

● Budget a nalysis/control a nd R evenue/Expenditure r eports

● Coordinate w ith I T d epartment: C ustomer R elationship M anagement ( CRM) s ystems & O rder Mary A . R ichardson

1172 C andida R d.

Elgin, I L 6 0123

630-***-****

Management S ystem ( OMS) i n r egards t o p rint p roductions, m arketing, a nd c ustomer o rders

● Client a nd S ales T raining a nd M anagement

● Inside S ales f or M arketing P romotional S olutions: E stimating, Q uotes, & M erchandising Men’s W earhouse

ASSISTANT M ANAGER 04/2001 t o 1 1/2002

● Employee M anagement

● Visual D isplay M erchandising

● Cash H andling a nd D aily S tore O perations M anagement

● Revenue & I nventory C ontrol

● Employee T raining & D evelopment

Baird & W arner

REAL E STATE A GENT/PROFESSIONAL 10/2000 t o 1 1/2002

● Provide e xpertise i n n egotiation, c ontract w riting, a nd a dvice d uring c lient t ransactions

● Marketing a nd P romotions t hrough t echnology: I nternet, M ultiple L isting S ervices ( MLS), D irect M ail Campaigns, B rochures, a nd N ewspapers/Magazines

● Extensive t raining o n c omputers, c ontract w riting, n egotiations, a nd m ortgage q ualification.

● Financial P rogram c oordination t hrough v illages, c ounties, a nd t ownships f or c lients

● Public P romotion t hrough s peaking e vents f or p otential n ew a gents r egarding t he a gency e xpectations Suncraft T echnologies

ACCOUNT M ANAGER 11/1999 t o 0 7/2001

● Inline p roduction o f w eb p resses i n r egard t o o rder s pecifications f or q uality p rinted materials

● Allowing c ustomers t o a chieve a p romotion t hat w ill e ntice t heir a udience, i n e fficient a nd c ost e ffective method

● Eliminate c oncerns b y e valuating i ncoming p rojects a nd p roviding s olution f or p otential p roblems.

● Offer s uggestions d uring c reation a nd p roduction o n i nline p erforating, p asting, d ie-cutting, f olding, a nd assure t hat p ostal r equirements a re b eing o bserved

● Maintain c ustomer a nd c ompany s atisfaction w hile i ncreasing r evenue a nd p roduction m ethods. World C olor

ACCOUNT M ANAGER 12/1997 t o 1 1/1999

● Account M anagement f or s eventeen n ational c ompanies d uring p reparation/production o f p ublications

● Provide p rinting, m arketing s trategies, d esign c oncepts, p ostal r egulations, a nd s hipping p rocedures

● Directed p ersonnel i n p repress f or c atalog l ayout, m ailings, a nd s hipping

● Developed M onthly P roduction R eports t o e valuate p rocedures a nd c ost e ffectiveness t o p roduce h igh quality m aterials a nd p roducts

● Training s ession f or n ew a ccount m anagers o n c omputer s ystems a nd p rocedures

● Attend a ll c lient, v endor a nd p roduction m eetings. American S ociety o f P lastic S urgeons

MARKETING P RINT A ND P RODUCTION M ANAGER 0 2/1993 t o 1 2/1997

● Promoted t o P rint a nd P roduction M anager f rom M arketing A dministrator

● Account m anagement f or 2 5 p rojects: b udgeting, m arket p lans, r esearch/post l aunch r eports, a nd d esign o f promotional p ieces.

● Maintain v endor c ommunications a nd c oordinate p rinting p rocess

● Implementation o f p rint p roduction p rocess t hat i ncreased e fficiency, r educed t ime a llocated t o p rint, w hile Mary A . R ichardson

1172 C andida R d.

Elgin, I L 6 0123

630-***-****

improving d esign.

● Creation a nd l aunch o f n ew p roducts i nto m arket

● Produced e ducational m anuals f or s ymposia c redit c lasses, t raining m anuals, j ob d escriptions, j ob placements, h iring p rocess, e valuations, d isciplinary a ction, a nd a ssignment o f s taff

● Marketing d epartment l iaison t o o rganize v endor i nteraction, i nternal m ailing s ervice, d esign s pecifications, and p rint p roduction.

● Decreased m ailing c osts 3 0%, i ncrease s ales 4 0%

● Launched n ew p roduct l ines, n ew a nd r edesigned e xisting s ystems f or r eporting a nd d atabase c ontrol

● Increased c lassified/display a d s ales 3 0%

● Assisted A dvertising M anager w ith c reation o f a ward w inning M edia G uide- 3 y ears EDUCATION

● Bachelor o f S cience i n B usiness A dministration, E lmhurst C ollege, E lmhurst, I L

● Computer I nformation S pecialist, W illiam R ainey H arper C ollege, P alatine, I L

● Ultrasound t echnician – c linical w ork a t G olf I maging, RELATED E DUCATIONAL E XPERIENCE

● Assisted A dvertising M anager w ith c reation o f a ward w inning M edia G uide - 3 y ears

● Time M anagement, B usiness C ommunications, B usiness W riting a nd M arketing C oncepts

● Microsoft O ffice

● Order/Customer M anagement

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