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Customer Service Professional Experience

Location:
Omaha, NE
Salary:
15.50
Posted:
September 20, 2017

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Resume:

Tara L. Stauffer

Gretna, NE ***** ac2ebj@r.postjobfree.com 402-***-****

Receptionist / Office Assistant

Organizing and Managing Office Workflow for Optimal Productivity

Versatile, motivated Receptionist / Office Assistant with a unique mix of professional experience in the Banking and Financial Services in multiple capacities including customer service, risk analysis, and due diligence. Strong interpersonal communicator with experience as both a leader and as part of a team. Capable of working effectively in collaborative and independent positions under little supervision. Friendly, smart, and easy to work with a very strong work ethic.

Technical Skills: MS Office Suite (Word, Excel, PowerPoint, Outlook)

- CORE COMPETENCIES -

• Business Administration

• Customer Service

• Office Administration

• Operations Management

• Performance / Risk Analysis

• Banking / Financial Services

• Team Work / Collaboration

• Problem Solving

• Project Management

Professional Experience

PayPal LaVista, NE; 2013 to 2017

PayPal is a technology platform and digital payments company.

Risk Analyst / Due Diligence Agent 2015 to 2017

Reviewed all accounts, tracked production, analyzed bottom-line performance, and delegated assignments to ensure adherence to federal and state compliance requirements. Established processes and developed a company handbook.

Overcame numerous obstacles associated with a revolving change of regulations in the compliance department.

Customer Service Agent 2013 to 2015

Answered inbound customer service calls to address and resolve questions and inquiries. Effectively communicated with difficult and escalated customers to achieved client satisfaction. Consistently met performance and timeframe goals.

$1K challenge winner for driving referrals to the new PayPal Here solution.

American National Bank Multiple Locations

American National Bank is an Omaha, NE based bank with 100+ years in the community.

Bank Teller La Vista, NE; 2009 to 2013

Maintained responsibility for the safe and accurate handling of funds, processed routine transactions, and delivered a top-notch customer experience for each valued banking client.

Recorded all transactions electronically, counted cash daily, and reconciled account balances.

Branch Manager Gretna, NE, 2002 to 2009

Managed daily branch operations including direct supervision over a 4-5 person teller team and 2 client representatives in a customer-service oriented environment. Held branch meetings, conducted quarterly staff performance reviews, and took corrective actions with staff to ensure compliance and maintain branch operations.

Developed and implemented team building sessions, learning sessions, and performance incentive programs.

Trained new and current staff on new products and best practices for optimal customer service.

Bank Teller Gretna, NE; 1996 to 2002

Answered customer questions, provided outstanding customer support, and accurately processed bank transactions including cashing checks and depositing money.

Prepared specialized funds including traveler’s checks, savings bonds, and money orders.

Education

Metropolitan Community College, Omaha, NE

Coursework: English Composition (I & II), Computer Orientation, Human Relations, Introduction to Business



Contact this candidate