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Customer Service Quality Control

Location:
Gilbert, AZ
Posted:
September 20, 2017

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Resume:

Fredrik Younan

Phoenix, AZ *****

ac2eao@r.postjobfree.com - 312-***-****

Highly motivated individual looking to grow and succeed within your company. Authorized to work in the US for any employer

WORK EXPERIENCE

Courier Driver

Amazon Flex - Phoenix, AZ - June 2017 to Present

Scan packages to insure proper tracking.

Delivering packages to residents and businesses in a timely and efficient manner. Courier Driver

Postmates - Phoenix, AZ - May 2017 to Present

Prompt and accurate pick up and delivery of ordered food Manager

Silver Q Hookah and Billards - Glendale, AZ - September 2011 to May 2017

- Trained new employees to include providing the highest customer service experience.

- Frequently conducted quality control of daily operations.

- Responsible for purchasing, scheduling, and marketing.

- Monitored web based security surveillance system at all times.

- Resolve all customer service issues immediately. Shipping Clerk

General supply wholesaler - Phoenix, AZ - November 2015 to April 2016 Shipping receiving/ sales associate/delivery driver. Owner/Operator

Trickshot Billiards - Phoenix, AZ - September 2005 to April 2007 Responsibilities

- Developed company operations policies and procedures.

- Trained management to excel in sales and optimum customer service.

- Handling all monies and financial aspects of the business.

- Insuring a safe environment for employees and customers. BELL CAPTAIN

DAYS INN GOLD COAST - Chicago, IL - August 1999 to March 2004

- Supervised and trained 7 bell hops in greeting, luggage handling and valet services.

- Purchasing and delivery of continental breakfast for up to 400 customers daily.

- Developed and implemented improved shuttle services which increased guest usage from 18% to 77%.

- Responsible for scheduling of employees and shuttle times. Assistant Supervisor

WILSON JONES - Chicago, IL - April 1994 to August 1998

- Quality control

- Shipping and receiving deliveries

- Supervised department employees

- Created reports for supervisor

EDUCATION

GENERAL EDUCATION

SENN HIGH SCHOOL - Chicago, IL

1979 to 1983

CERTIFICATIONS/LICENSES

US FORKLIFT CERTIFICATION

July 2017 to July 2020

Completed course in the safety and training operations of powered industrial trucks meeting Texas-OSHA. ADDITIONAL INFORMATION

I'm an individual that's been on both sides of employee n employer so i think there's a lot that I can offer a company my goal is always do things to make the company prosper n so will u.thank u.



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