Information Technology Management

Kenya Brown

Information Technology Director - Kimco Services

Dublin, GA 31021

ac2ea5@r.postjobfree.com - 478-***-****

Accomplished IT Director, computer support, system administration, and network security professional with 17 years of experience in combining technical and business solutions to support overall educational and corporate strategic goals. Experienced with managing vendor relationships, including contract negotiations for supported hardware and software within the organization, written and oral communication, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management and end-user training. Extensive knowledge of Microsoft client and network operating systems, Citrix XenDesktop, Citrix XenServer, Citrix XenApp, storage management, system security, print management, capacity management, and network connectivity.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Information Technology Director

Kimco Services - 2014-05 - Present

• Led and coordinated multiple post-merger acquisitions pertaining to IT related activities, resulting in successful integration of companies.

• Manage organization infrastructure and IT Staff at multiple location, responsible for IT Operations, including end user support, remote support, network, firewall and on-call support.

• Designed and Implemented Polycom RealPresence Group 500 video conference solution with the deployment of RealPresence Desktop application for remote users to reduce travel cost and provide platform for company group collaboration.

• Experienced with IPhone/Android usability, Mobile Device Management.

• Spearheaded the deployment of Office 360 Click-to-Run Company wide.

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems ranging from servers, PCs, operating systems, and VoIP phone system.

• Spearheaded the overall architectural design of a newly created data center and networking infrastructure for corporate and remote offices.

• Designed technical support structure for Tier 1-3 support model for entire organization.

• Evaluate project proposals and change request to make recommendations on approval or rejection of proposals.

• Responsible for capacity planning and scheduling vendor negotiations related to company IT procurements.

• Oversees the management of corporate helpdesk ticketing and asset management database.

• Responsible for the creation and maintenance of all written documentation, including systems, user manuals, software license agreements, modifications, and upgrades.

• Oversees the availability of applications and infrastructure for project executions.

• Responsible for recruiting, training, and management of IT staff.

• Led the migration of Microsoft Exchange Server 2010 over to a host Microsoft Exchange Server 2013 platform which increased mail capacity, and availability of services.

• Developed and maintained high level business continuity plan, specifically for IT and all corporate servers, firewalls and routers.

• Developed, tested and documented procedures for servers restore and order plan to bring servers online for both on-site and offsite locations.

System Analyst

FirstPro/Genesis Computers - Suwanee, GA - 2014-02 - 2014-05

• Perform installation and support of applications including operating systems, business productivity software, industry specific applications, and communication tools.

• Responsible for the Installation and support of infrastructure including physical and virtual workstations and servers, printers, SAN's, LAN/WAN and WIFI networks.

• Plan and implement hardware and software patches, updates, hot fixes, and firmware to all active applications and hardware in accordance with release management and vendor guidelines.

• Maintain and manage routine backup procedures in alignment with organizational Disaster Recovery Requirements.

• Assist in the management of VMware infrastructure which includes performance tuning, capacity planning, and policy creation.

Windows Networking/Citrix System Administrator

Oconee Fall Line Technical College - Dublin, GA - 2008-08 - 2014-02

• Extensive experience with Microsoft Server Operating Systems ranging from Windows NT to Windows Server 2008 R2, Windows Server 2012, with in-depth knowledge of Active Directory, DNS, DHCP, and Group Policy management.

• 4 years of experience installing, configuring, and troubleshooting Local Area and Wide Area Networks utilizing Cisco Catalyst 6500 and 3560 switches, Cisco Pix and ASA 5500 series firewalls, and Cisco routers.

• Perform system and data backups utilizing Symantec Backup Exec 2010 and Symantec Backup Exec System Recovery 2010.

• Wireless Administrator utilizing Cisco 4400 Wireless LAN controllers and Cisco b/g/n access points configured for LWAPP (Lightweight Access Point Protocol) for centralized administration.

• Team Lead for the acquisition, implementation, and maintenance of all new server hardware and software for entire campus and remote locations.

• Administrator of MS Exchange 2010, Cisco VoIP systems including Unified Call Manager v8.5, Unity v8.5, Singlewire InformaCast VoIP paging system, and Proofpoint email archiving (cloud-based technologies)

• 4 years of virtualization administration, including Citrix XenServer, XenDesktop, XenApp, Netscaler, and Microsoft Hyper-V platforms.

• Purchased, implemented, and maintained all computer hardware ranging from Dell OptiPlex 745 and 755 desktops series, Dell Latitude series laptops, Dell Wyse and HP Thin client terminals.

• Managed user accounts and resources access utilizing Microsoft Active Directory and group policies in a pure Windows Server 2003, 2008 R2, and 2012 environments.

• Designed, implemented, and support of campus Virtual Desktop Infrastructure using Citrix XenServer, XenDesktop, and XenApp technologies.

• Provided training to Faculty and Staff on in-house and off-the-shelf software applications.

• Configured and deployment of Cisco Tandberg Video Conferencing Systems.

• Preform direct maintenance, server patching and modifications, as well as back-up and disaster testing, maintenance, and data recovery on XenServers, XenDesktops, and Xen Provisioning Servers.

• Developed, documented, and maintain policies, procedures, and associated training plans for Citrix system administration and end-user access.

Global Deskside and Remote Support Technician

IBM – Case New Holland Global Account - Dublin, GA - 2005-05 - 2008-08 Dublin, Georgia

May 2005 to August 2008

• Responsible for re-imaging HP desktops, Dell Latitude laptops, and HP laptops using Symantec Ghost 8.0 Corporate Edition in a pure Windows XP environment.

• Maintain records of daily data communication transactions, problems and remedial action taken, and installation activities.

• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

• Answered users' inquiries regarding computer software and hardware operations to resolve problems.

• Developed training materials and procedures in the proper use of hardware and software for end users.

• Conferred with staff, users, and management to establish requirements for new systems or modifications.

• Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.

Field Service Engineer

Tech Systems Inc - Duluth, GA - 2003-07 - 2005-05

• Performed installation, service and testing on electronic security alarm and Access control systems at various sites.

• Programed panels per contract specifications. Download program changes to systems per customer's request.

• Responsible for customer training on new installations and preexisting Access/CCTV systems.

• Performed repair on Intercom systems, installation and maintenance on various ID card printers.

• Knowledgeable in Pelco and GE video security system installation.

• Managed the implementation and configuration of Xmark HUGS infant protection system. Technical Analyst / Network Technician

Baldwin County Board of Education - Milledgeville, GA - 2001-10 - 2003-06

• Performed primary network system administration on network servers as needed.

• Configured and installed Windows workstations and Macintosh operating systems.

• Maintained records on hardware and software inventories, site server licensing, and user access and security.

• Installed and repaired campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.

• Assisted users in accessing and clarifying information in manuals and other forms of documentation. Served as technical resource to other department staff.

• Assisted Director of Information Technology in contract negotiation, E-Rate and grants management, research and development of emerging technologies. Help Desk Coordinator and System Support, I/T Specialist Georgia College and State University - Milledgeville, GA - 1999-08 - 2001-10

• Provided technology support for help desk calls by entering calls into TRACK-IT (Help Desk ticketing system) and assigning work orders to IT staff.

• Completed information on problem reports that were solved and closed reports in problem tracking system.

• Managed student workers who were responsible of monitoring labs and resolving service request.

• Responsible for maintaining, repair, and re-imaging of all campus lab computers and printers.

• Served as point of contact for School of

EDUCATION

Master of Science in Information Technology

American InterContinental University - Atlanta, GA 2005

Bachelor of Science in Information Technology

American InterContinental University - Atlanta, GA 2004

Associate's in Business Administration

American InterContinental University - Atlanta, GA 2002

Heart of Georgia Technical College - Dublin, GA

1999

ADDITIONAL INFORMATION

Operating Systems: Virtual Technology: Networking Technology: Windows NT/9x/2000/Vista/7/8. Microsoft Hyper-V, Citrix Cisco IOS, Cisco Routers and Switches, Windows NT Server/2000/2003/ XenDesktop, Citrix XenApp, TCP/IP, DHCP, TFTP, CheckPoint firewalls 2008 R2 Citrix XenServer, Citrix DNS, and other related applications and NetScaler, VMware protocols.

Messaging Systems: Network Storage: Software:

Microsoft Exchange 2003/2007/ Dell EqualLogic SAN, WSUS, MS System Center Operation 2010. Ipitomy Phone server QNAP NAS, Dell NAS, Management, MS Office 2007, 2010, 2013 Unity Voicemail v8.5, Singlewire Microsoft NFS, Buffalo NAS (Word, Access, Excel, PowerPoint, Publisher). InformaCast VoIP Paging MS Project 2007/2010, MS Visio 2007/2010 Microsoft SQL Server 2008 r2

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