IKRAM ALRUWAYEH

Everett, MA ***** 617-***-**** ac2e1l@r.postjobfree.com

SKILLS

Networking Operating Systems TOOLS

Fiber Optics Windows Server 2000/2003 Active Directory (Apps and OU)

Access Point Windows Desktop XP/7 Windows Remote Desktop

Switches VMWare IP vs. DNS

Routers Wire Shark

Backup Putty

EDUCATION

Bunker Hill Community College, Charlestown, MA Spring 2016 Associate Degree in Network Technology & Administration

Basra University, Basra, Iraq Spring 1995

BS - Agricultural Engineering

CERTIFICATIONS

Cisco Certified Network Associate Courses 2012-2015

Network Fundamental

Routing and Switching

Scaling Router & Switch Networks

Routing & Switching/Connecting Networks

Windows - Installing, Upgrading & Migration to Win7 2014

Cisco - CCNA - IT Essentials: PC Hardware and Software 2012

Windows - Operating System and MS Office 2003

PROFESSIONAL EXPERIENCE

DXC (formerly CSC) Waltham, MA 02/2017 – 08/2017

PC Technician

Scheduled time and visited customers to migrate date (verified, tested and confirmed with customer afterwards)

Assisted customer(s) with any technical issues in regards to apps running on Win7 platform both on-site and remotely

Travelled to customers inside both MA, RI and NH

Followed SOP (Work Order, Staging, QA and Deployment) in building out specific images of numerous Business Units

Assisted in performance of identifying and processing all Legal Hold machines and their process requirements

Self-Employed, Everett, MA

PC Technician May 2015 - Present

Repair hardware and software on desktops, laptops, tablets and smart phones

Visit clients to consult with improvements on home networks and SMBs

National Wholesale Liquidators, Boston, MA 02/ 2011– 09/2014

Customer Service Representative/Computer Technician

Advised customers in Electronics Department regarding purchase of computers, routers, switches and access points

Applied thorough knowledge of Windows XP and 7, strong troubleshooting skills, and expertise in remote access and Windows 7 migration

CompuMAX, Boston, MA 10/2010 – 02/2011

Customer Service Representative/Computer Technician

Repaired, upgraded hardware and software

Guided customers in the purchases of computers, laptops and PC accessories

ANHAM LLC (formerly Agility Logistics Co.) Basrah, Iraq May 2008 – May 2009

IT Help Desk Support Specialist

Performed network administration (installation and troubleshooting)

Provided desktop support (software and hardware troubleshooting)

Public Warehousing Company, Basrah, Iraq March 2005 – May 2008

IT Assistant- Help Desk Support

Prepared UTP and fiber optic cables using crimping tools

Set up access points/AP clients/switches/routers

Operated computer peripherals, including monitors, printers and scanners

Set up VSAT modems/DSL modems

Configured and troubleshot routers and switches

Installed, repaired, troubleshot computer hardware, software and networking components

Sample IT Work Projects

Wireless Technology site survey project

` Built a WLAN in two buildings 4 miles apart and connected them together wirelessly. Responsibilities included purchasing equipment, installation, troubleshooting, and managing budget.

Network Security secure computer networking environment

Implemented a secure network using Network Administration Principles Log Analysis; secured implementation of wireless networking; configured firewall and backups; analyzed and differentiated types of malware and types of attacks using Windows commands, anti-forensic and password-cracking techniques

Linux Administration created and minted a network “server, router, workstation” supported by LINUX and clients and servers

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