SYLVESTER REASE JR

**** ********** ******, ************, ******* 32218 904-***-****

ac2dzz@r.postjobfree.com

SUMMARY

Over 19 years of continuous Customer Service/Technical Support for America Online & Comcast supplemented with over 19 years of Customer Service experience from the Hospitality Industry, including over 16 years of Management/Supervisor experience. One of the first 140 employees selected from over 4,000 applicants to make up the first AOL class hired in Jacksonville which began in 1995.

PROFESSIONAL EXPERIENCE

CITY OF JACKSONVILLE (Downtown Public Library Conference Center) 2016 - 2017

Conference Center Helper

Set-up and break down all meetings and events space scheduled for the entire Downtown Jacksonville Public Library.

COMCAST 2006 – 2014

Customer Care Representative

Resolving cable, internet, telephone, sales, retention & payment issues for Comcast customers in the Southern Division. Providing technical support, scheduling trouble calls negotiating repayment, outstanding balances based on company guidelines and past experience. Twice employee of the month.

AMERICA ONLINE/TIME WARNER, Jacksonville, FL 1995 - 2006

R.P.M. Renewal Payments & Marketing Representative (2005-2006)

Billing / Collections / Phone/Check Authorization (2003-2005)

Community Action Team / Password Representative (2002-2003)

Macintosh Senior Technical Support Representative (1999-2002)

Windows/Mac. /DOS Sr. Technical Support Representative (1995-1999)

Resolved billing/payment issues on member’s accounts including negotiating repayment, outstanding balances based on company guidelines and past experience.

Selected as one of a two-man technical support team to go to Oklahoma City for a month to assist in opening the Call Center.

RAMADA INN MANDARIN CONFERENCE CENTER 1994 - 1995

Banquet Manager – Assistant Banquet Manager

Assistant Executive Housekeeper

Responsible for all hiring, training, supervision, and payroll for the entire banquet staff. As Assistant Executive Housekeeper, some of my duties consisted of: training and scheduling of Maids, Houseman, and Laundry Workers.

EMBASSY SUITES / PARK SUITES HOTEL 1991 - 1994

Banquet Manager - Banquet Supervisor

Responsible for all hiring, training, supervision, and payroll for the entire banquet staff. Stayed on as Banquet Supervisor when the property was converted from Park Suite to Embassy Suites.

EDUCATION

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Graduated from Ribault Senior High School in 1973

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