CURRICULUM VITAE

D-**

Jyoti Colony,

Shahdara DelhiI - 110032

Mob: +91-991*******

Per. E-Mail: ac2duy@r.postjobfree.com

ac2duy@r.postjobfree.com

Prashant Sharma

OBJECTIVE

To join an organization where my acumen & perspicacity could be used to full extend & I could also lend a hand in the growth of the respected organization.

CORE COMPETENCIES

AS400, OS400, iSeries, System i, IBMi on Power, Robot Scheduler,Application Integration

Installation, Up-gradation, Patch implementation, Troubleshooting, Customization, Application Integration

IBMi installation / configuration / migration.

TCP/IP configuration, Fault Tolerance enablement.

Well versed with IBMi Object Level architecture, Object Handling & purpose & use of different types of Objects.

All types of Disk configuration involving RAID 5, 6, Mirroring, HSP, SAN Integration etc.

ASP Administration: Creation / Modification / Deletion of ASPs - System, User or iASP.

Familiar with Backup and Restoration, Data Migration, OS Upgrades etc.

All types of Device Management on IBMi i.e. Printer, Tape, Optical etc.

Enabling/disabling of services for system security e.g. telnet, ftp.

Handling of User Profile & Security Issues.

Process, Project & Work Management for New Installations & up-gradations.

Console Configuration, Management & troubleshooting for all types of console available with IBMi.

Firmware & PTF Management, Installation, Planning & troubleshooting.

System Administration involving analysis of Hardware, IBMi, Backup & other logs.

System Installation Planning - Creating SPT, Resource allocation etc. to suggest best performance.

System Provisioning involving Hardware & OS upgrade suggestions, sizing, planning & compatibility vetting.

Well versed with Robot Scheduler, Job setup, Product upgrades etc.

Working closely with the Application team achieve the highly integrated and performing system .

Exposure to delivering the system running Group400,LIFE400,Policy400,SAP,ERP and JDE running on IBMi .

IBM Enterprise Storage, Tape Libraries and SAN Switches

Installation, configuration and Upgradation of SAN Switches, IBM Storage and Tape Libraries

Installation of IBM DS8000, XIV,V7000 and SAN Switches.

Initial configuration of the storage, Tape Libraries and SAN Switches.

Creation and Zoning the LUN to I series and other hosts.

Familiar with storage replication and upgradation of SAN,TL and Storage

HMC & SDMC

LPAR / DLPAR Management, Console Operations etc

LPAR creation/management/DLPAR/ HMC version upgrade, Critical console backup, System Plans.

Configuration of Electronic Service Agent (Call Home) for call logging.

Scheduling & resource management.

Console management of IBMi & its troubleshooting.

Hardware - AS400 (Pre-P4 & P4), System i (P5) System P, Power Systems (P6, P7, P8 etc)

Installation, Configuration, Management, Migration, Up-gradation, Shifting & Troubleshooting

It includes mounting of servers, cabling multiple CEC’s, DASD and I/O Drawers, Power ON.

Establishing Service Processor communication with HMC.

Firmware upgrades through HMC / without HMC.

Concurrent Hardware replacement.

Resolving the hardware and OS related issues.

Planning & performing Migrations to new hardware & physical shifting.

Pure Flex Chasis,FSM and Power Blade

Installation, Configuration, Management, Migration, Up-gradation, Shifting & Troubleshooting

Mounting of Power blades, Pure flex chassis and FSM

Configuration of Flex system manager and Chassis Management Module

Configuring the Multiple Lpar on the power blade using the FSM.

Updating the FSM and CMM software to the latest Fix levels.

Resolving the hardware and OS related issues.

BRMS (Backup Recovery & Media Services) & Tape Library configuration & Management

Implementation, Configuration & Troubleshooting, Application Integration for Online & Automated Backups

BRMS configuration for only backups.

BRMS Media Management & Reporting.

Adding the BRMS jobs to scheduler and assuring smooth backups.

Tape Library integration with BRMS & its management, operations & troubleshooting.

MIMIX DR Application

Administration, Planning, Implementation, Configuration & Troubleshooting, Application

Planning, Implementation and configuration.

Configured MIMIX DR Solution- Switchover Mode (Manual)

Well versed with DR Application’s architecture, working & auditing processes.

Knowledge Sharing

Trainings, Workshops & face to face individual technical sessions etc.

Arranging trainings & workshops based on IBMi.

Delivered Training on IBM Ds8000 and XIV Storage

Delivering & preparing training materials Conducted local technical sessions to develop IBMi Skilled resources in North Region.

Customer Satisfaction & Delivery Excellence

High CSAT, Delivery Process Flow, Timely Closure etc.

Participated to ensure the delivery parameters are met & under targets.

Acting as SPOC for Customer Satisfaction Program & helped the North Region to achieve the N1 rank in India.

Ensuring that Escalation Matrix is properly followed by Self & Team.

EXPERIENCE

Worked with IBM India Private Limited from June’11 to May ‘16

System Service Representative

Contributing for CSAT Program responsible for maintaining high CSAT & NSI.

Ensuring delivery parameters are met & well under the targets by constant follow up & actions.

Performing Project Management for IBMi

Handling Regional & Remote Support IBMi Hardware & Software calls.

Raising & Monitoring IBMi L2/L3 support queries.

Installation/Upgrading IBM Servers with IBMi Operating System & related License Programs.

Troubleshooting & maintaining the LPAR environments for IBM Customers.

Maintaining customer systems on latest PTFs, fix packs & firmware.

Maintaining customer HMCs with latest versions/updates.

Implementation of ESA Services on all servers & HMCs.

Handling customer escalations & drive them to closure.

Achieving high Satisfaction-Index & contributing towards ranking North Region as Number 1.

Contributing towards IBM business by identifying any needs of customer we can fulfill.

Educating team to follow escalation matrix & ensuring the same is getting followed.

Meeting customers to assess the quality of support & service to achieve high customer satisfaction.

Helping the engineers of other regions in critical stages.

Working with HCL Technologies Since June’16

Technical Specialist

Working as a IBM i Specialist and Trainer in Global AS400 shared services team.

Leading the team of AS400 administrators .

Leading the transition and transformations projects. Also the critical migrations.

Groomed the operational team to support the client environment on daily basis.

Handling additional responsibility of People Management for the team supporting LFAB AS400 account.

Working as a SPOC for all the escalation and client interactions.

Got awarded as the Star performer.

Job Description

I have been placed in IBM through College campus recruitment. IBM India is the Indian subsidiary of IBM. IBM manufactures & sells computer hardware & software, & it offers infrastructure, hosting & consulting services. Here I have joined as SSR in TSS Department.

Now working with HCL technologies GASS(Global AS400 Shared Services) team and taking care of offshore projects and transitioning.

It has been 6+ yrs working on IBMi, System i, Storage, San Switches and System P platform and delivering the highly integrated system as per client application needs . Enhancing & utilizing my skills on Implementation,admin support, troubleshooting and Team building .

EDUCATIONAL QUALIFICATION

PROFESSIONAL

IBMi Administration certified professional V7.1

IBM Certified XIV storage Technical Solution V3

IBM Certified DS8000 storage Technical Solutions.

ACADEMIC

Passed the 10th standard from Mukherjee Memorial Sr. Sec. School with 88% in the year (2008).

Done Three Year diploma course in Electronics Engineering from Ambedkar Polytechnic, Delhi with 83% (2011) became the Highest Ranked in Board of Technical Education.

Got Awarded by Honorable Health Minister of Delhi State Shri. Ashok Kumar Walia. (2013)

PERSONAL DETAILS

Father’s Name : Sh. Shiv Kumar Sharma

Date of Birth : 7th April,1993

Contact Number : 991*******

Languages Known : English & Hindi

Marital Status : Single

Interests : Playing Cricket & improving communication skills

Strength : Quick learner & Good listener

DATE :10 March 207

PLACE :

[Prashant Sharma]

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