Microsoft Office Support

TAMISHA D. MITCHELL

**** ***** ******** **. • N. Little Rock, AR 72117 • ac2dty@r.postjobfree.com •Tel: 501-***-****

ACADEMIC BACKGROUND

Univ. of Arkansas Little Rock, Little Rock, AR

BSE- Early Childhood Education

Graduation Date: Still Attending

Pulaski Technical College, North Little Rock, AR

Associates of Arts Degree in General Business

Graduation Date: December 2000

QUALIFICATIONS

Proficient in Microsoft Office. Alphanumeric data entry/ten-key (12,000-17,000 kph), multi-line phone systems. Ability to work independently, or as a motivated team player with positive influence on team environment. Well-developed organizational skills. Outstanding communication skills, dependable, enthusiastic, and flexible. Ability to pay close attention to detail, work with speed and accuracy under pressure of heavy workloads and deadlines.

OCCUPATIONAL HISTORY

Sales & Support Generalist 2014-2016

Victoria's Secret, N. Little Rock, AR

Processed customer transactions accurately and efficiently at point of sale. Opened new customer accounts. Received and processed account payments. Other responsibilities included selling, processing, and replenishing merchandise.

Operations Representative 2012-2013

Bank of America, Dallas, TX

Processed transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Maintained internal operational and financial controls and ensured that they met bank standards. Ensured quality service and effective and efficient operational support for the assigned area's internal business partners and/or external customers/clients. Performed routine and various item processing functions within a process that has built-in checks and balances. Decisions have some impact on internal and external customer relationship.

Cash Services Representative 2011-2012

Bank of America, Little Rock, AR

Performed a variety of duties which consisted of handling cash and/or checks in a secure environment for internal and external clients. Received deposits from armored carriers or internal departments, opened and verified bags. Reviewed items for fraud, prepared adjustments, credited accounts, processed payments, sorted bills, filed currency/coin orders, and prepared cash for shipment to the Federal Reserve. Ensured proper records were maintained, and performed deposit processing functions and reconciled out-of-balance conditions. Maintained compliance with all bank policies including state and federal regulations.

Operations Representative 2010-2012

Bank of America, Little Rock, AR

Processed transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities included basic level reporting, call center support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required.

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