Customer Service Microsoft Office
Resume:
Vera Carolyn Govan, BS, MHA
Willowick, Ohio 44095
440-***-**** (cell)
ac2dp9@r.postjobfree.com
Career Experience:
Bryant & Stratton College Overview 1/10/2011-present
Learning Center Coordinator: Incepted concept for Full-time Learning Center
Coordinates online-instruction
TEAS Review and Independent study program
Facilitates Penn-Foster Biology and Chemistry on-line classes for pre-requisites for OTA students
Tutoring services, test proctoring
APA
On-line tutoring support
Assist Librarian
Review papers prior to submission
Work in collaboration with Library, supervise Federal Work Study students
Member of Retention Committee, incepted community outreach program.
Library Committee
Set-up the pre-TEAS process for Eastlake Campus with an 83.33% success rate
Work to underscore student’s baseline knowledge for relational learning on the TEAS Test
Accuplacer-work with students who need to improve their scores for their second attempt on Accuplacer for Nursing and OTA
TEAS Coordinator: Responsible for communication with ATI, maintaining
Testing materials, notifying continuing students of test date requirements, expanded role to
include TEAS tutoring program with student nursing worker
Increased Fall, 2015 admissions to the nursing program by more than 50%
Increased Fall, 2016 admissions to nursing program by more than 80%
ADA Coordinator: Responsible for maintaining IEP information, confidentially managing accommodations for student needs, communication with instructors as needed.
Responsible for coordinating Student-worker schedules to optimize work/study experience
Instructor in Health Services Administration and General Education
FYE – First Year Experience Class
MATH 097
Introduction to Health Services
Health Services II
Legal Aspects of Healthcare
Health Research Methods
Healthcare Finance
Disaster Management
Long-Term Care
Healthcare Information Management
Law & Ethics
Healthcare Capstone
Career Management Seminar
INFT123
SOSC105
Sosc098 Seminar
Laws & Ethics
Communication
Recipient of 2016 Staff Member of the Year Award
Bryant & Stratton College 1/11/2011-1/7/13
Instructor-Health Services Administration
Instructor in the classroom for various HSA program classes
Advisor for HSA Club
Bryant & Stratton College 6/2012-9/2012 Academic Student Advisor
Advise students on course selection
Assist with informed decision regarding career path
All aspect related to scheduling of classes
Manage withdrawal and conflict issues
Presentations for Orientations, Graduations
Develop curriculum
Bryant & Stratton College 1/7/2013-9/10/2014 Instructor and Tutor
Maintained full adjunct caseload of classes
Tutored students in subject matter
Proofreading and correction
TEAS nursing entrance test tutoring
Bryant & Stratton College 9/3/2014-1/24/2016 Learning Center Coordinator
Created the design for the Learning Center
Procured office equipment and furniture
Hired Work Study students
Hired Tutors
Expanded TEAS pre-nursing test preparedness
Support online students
Advisor to on-line students
Bryant & Stratton College 1/24/2017-present-Receptionist-Admissions
Evening receptionist-direct incoming phone calls
Assist new and returning potential students
Answer general questions
Responsible for input of new students in system
Responsible for new leads in high school program
Cleveland Clinic 10/84-9/2007
Supervisor
Department Coordinator
Responsible for coordinating Ombudsman, patients, visitors, staff, Navigators
Special Investigator for General Counsel
Education: University of Phoenix 2008-2010
Masters, Healthcare Administration
Myers University 2005-2007
Bachelor, Business Administration/
Concentration in Legal Studies
Lakeland Community College 1982-1984
Associates in Psychology
Awards: West End Scholarship, Graduated with honors in all degrees, Delta Honors Society
References available on Request
References
Mr. Paul Mitchell,
Librarian, Bryant & Stratton College
35350 Curtis Blvd., Suite 300
Eastlake, Ohio 44095
440-***-**** ext. 132
Mr. Steve Hess, Instructor
Bryant & Stratton College, Mathematics
35350 Curtis Blvd., Suite 500-Academics
Eastlake, Ohio 44095
440-***-**** (Home)
Mr. John Finkler
Instructor, Bryant & Stratton College
35350 Curtis Blvd., Suite 500-Academics
Eastlake, Ohio 44095
Ms. Susan Bilyeu
Jewish Family Services
Mrs. Kristine Benard
35350 Curtis Blvd.
Eastlake, Ohio 44095
440-***-**** ext 119
Contact this candidate