Customer Service Sales
Resume:
Tonya Lincoln
*** *** **** ****, ********, Texas 75603
****************@*****.***
Extremely compassionate, creative and innovative Customer Service Specialist with over 10 years experience in telephone customer care, tech support, and sales. I am looking forward to working for a company where I can continue to grow and provide exceptional customer service.
PROFESSIONAL EXPERIENCE
2017- Present Substitute Teacher, Longview ISD, Longview, Texas
Promote and maintain discipline in the classroom.
Follow guidelines of district and each school campus.
Taught and reviewed lessons provided by teacher ensuring all students comprehended the lesson.
2015-2017 Customer Service Specialist,Convergy's,Longview, Texas
Handle 50+ calls daily,with duties including signing up new customers, retrieving customers data, presenting relevant product information.
Memorized all company products and services to be able to answer questions promptly and make relevant upsells.
Received an average 85% customer satisfaction rating.
2014-2015 Cashier/Lay-a-way Service Member,Kmart Corp,Longview,TX
Responsible for managing the lay-a-way department, tendered customer payments,reviewed new monthly service agreements and retrieved packages.
Repsonsible for placement of weekly ads throughout the store.
During my tenure department sales increased 90%.
2013-2015 Customer Service Specialist,SFG Company,Big Sandy, Texas
Handle 80+ calls daily, accepted subscription payments,reviewed accounts and analyzed bills.
Remained courteous and calm at all times, practically during intense situations.
Responded to 100+ email daily.
2009-2012 Case Worker,State of Texas, Marshall, Texas
Case Manager - interviewed up to 20 cases per day/above average case completion rate.
Determined individual eligility for government assistance programs.
Provided case referrals to local resource entities.
EDUCATION
LeTourneau University, Longview, Texas
Master Education
LeTourneau University, Longview, Texas
Bachelor of Business Administration
Kilgore College, Kilgore, Texas
Associate of Applied Arts
ADDITIONAL SKILLS
Experience wit Microfoft Office-Word & Excel
Excellent communication skills with focus on customer service
65 WPM Typist
"References available upon request"
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