Timothy Lord

**** ***** ***, **** ******, NC ****7

919-***-**** ac2dot@r.postjobfree.com

Employment History

Intervolve

Customer Support Specialist

September 2015 – May 2017

Software phone support for distribution management software and database troubleshooting for the backend systems.

Phone support for customers

MySQL troubleshooting

Manage issues utilizing helpdesk tracking systems

ConnectWise ticketing system

Jira ticketing system

MySQL Workbench

Route Accounting Software and Distribution Reporting

- Software that encompasses nearly every aspect of a distribution company's business.

LogMeIn Remote User Control

City of Raleigh

Desktop Technician

July 2014- September 2015

Provided end user device support for 2000 City of Raleigh employees

Used Active Directory to manage City of Raleigh employees on the city’s domain.

Used VMWare Horizon utilities and other tools for end user device support to build and manage optimum images for 2,000 users in different departments for the City of Raleigh.

Active Directory experience

DameWare NT utilities and Remote Tool and Remote Desktop Protocol

Unsealing and Syncing iPhones, iPads and Android Phones for City of Raleigh users

Daily management of computer database and inventory

Experience with At-Task ticketing and Help Desk Support Request ticketing

Vernon Computer Source

Configuration Technician

April 2012- July 2014

Handled configuration duties for the Lenovo Demo Program, supporting all Lenovo branded desktop, laptop and ThinkServer products deploying to customers throughout North America. Duties included image creation and deployment, troubleshooting and repair, inventory control, and handling sales team issues as they arose.

Also supported the parent company’s activities for audit, repair and configuration of a variety of hardware from HP, Dell, Apple, and IBM. Duties frequently included filling on other teams when they became overloaded.

Managed hundreds of assets in ERP/inventory system.

Created and deployed custom built images

Refreshed and configured Lenovo images/machines for the latest and greatest in Lenovo laptop, desktop, server, and tablet technology.

Database Programs Oracle, Q360, Opus(ERP), and Epicor

Creating and Deploying custom built images using flashdrives(Rufus V1.3), Acronis, and Norton Ghost

Troubleshooting hardware and Operating System issues

Education/Certifications

Hillside High School, Durham, NC - Graduated in 2004

CompTIA A+ certified from 4/22/2012 until 4/22/2015

Skills

Windows Active Directory Desktop image creation and deployment

Remote desktop management Phone support

Hardware troubleshooting and repair MYSQL troubleshooting

MySQL Workbench VMware Horizon Mirage

Windows (various desktop versions) Max OSX (various versions)

Timothy Lord

2714 Gross Ave, Wake Forest, NC 27587

919-***-**** ac2dot@r.postjobfree.com

Curriculum Vitae

Assisted in Lenovo’s very successful Red Case program in which Lenovo shipped thousands of machines out for customers to try their very latest in Laptop and Tablet technology

Assisted in managing Lenovo’s North American Marketing Program inventory, which required refreshing and configuring Laptop, desktop, tablets, and monitors. This also meant managing banners, booths, and free give-away inventory.

Assisted with a Windows XP to 7 upgrade project

Assisted with a DoD server deployment project, helping to assemble, test and load images on over 1000 System x servers

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