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Customer Service Professional Experience

Location:
Laurel, MD
Posted:
September 19, 2017

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Resume:

Moukto Laure Gertrude

ac2dos@r.postjobfree.com

240-***-****

SUMMARY: Dedicated and focused. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Answers high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hard-working with a strong desire to succeed. Delivers outstanding results, leading to increase levels of responsibility. Well-developed inter-personal communication skills to work effectively with people from diverse professional and cultural backgrounds. Fully understands the need for strict confidentiality of company and client confirmation.

CORE COMPETENCIES:

PROFESSIONAL EXPERIENCE:

Kids Language Art: Virginia to Current

Working as a lead teacher in the classroom.

Providing support in the development of materials, presentations and curriculum.

Scheduling parents-teachers conferences, Intake meetings and Goal meetings.

Distributing agendas, preparing power point presentation and taking meeting notes.

Tracking support teachers’ actions and providing training for new staff.

Providing administrative and logistical support for technical assistance projects, including development and formatting of resource materials, customization of standardized materials from templates, and posting resources to website.

Providing online support to parents and new staff, performing data entry, data management and upload.

Writing daily journal and monthly portfolio explaining children’s activities and progression.

Working with other team members to ensure that the flow of the day is running efficiently and effectively.

Building strong, positive relationships with school community through communication, collaborative planning, and shared problem solving.

Support proposal development activities as requested and advising parents on their children’s development.

INSTITUTE OF AGRICULTURAL RESEARCH FOR DEVELOPMENT (IRAD): Cameroon, Yaounde

Laboratory Technician at Environment and Water Sciences 09/2005-02/2011

Sampling and analysis of soil samples, plants water, fertilizer and residues; Writing meetings reports ; Analysis of environmental problems; Environmental Education.

Beside of some of my administrative duties

Performed clerical functions such as making photocopies, faxing documents and scheduling meetings

Participated in meetings and decision making sessions

Managed office correspondence (email and telephone)

Updated and maintained office databases

Provided excellent customer service to Company’s visitors and clients.

Maintained and updated filing, inventory, mailing and database systems, either manually or using a computer

]\messages and communication products (print, email, newsletters, videos) through various media channels.

Monitored implementation and report on communication impact achieved

Established and Maintained cooperative working relationships and communicated clearly with general public, referring facility personnel and other personnel

EDUCATION AND TRAINING

Maters degree in Peace and Development at Protestant University of Central Africa (PUCA) 2012

Master in Geography at University of Yaounde I Cameroon 2010

Bachelor’s in Geography 2003

CDA 2014

TRAINING IN EDUCATION

The problematic of peace and development in Africa: Balance sheet and new Stakes in the 3rd Millennium. 04/2009

specialized workshop on the study of nuclear techniques applied to soil physics and fertilizer P: use of technical Isotopes Yaoundé Cameroon (AEA ) 2008

Atelier de formation en techniques d’analyses des Sols, Eaux, et Engrais, Yaoundé projet REPARAC 2007

Technical analysis training workshop Soil, Water and Fertilizers, Yaoundé REPARAC project in 2007

Advanced Leadership Seminar

Internship at ERE Development (Study and Economic Achievements for development) Realization of Environmental Impact studies for Simplified Planning twelve penetrating SODECOTON area in North Cameroon; Socio-economic studies : monitoring PPAV activities; 2004



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