Homeland Security/Federal Law Enforcement/Border Patrol/Investigations
Resume:
HEIDI M. THANOS
*****.******@*****.***
LinkedIn: https://www.linkedin.com/in/heidithanos
PROFESSIONAL SUMMARY
Ready to relocate, Criminal/Homeland Security specialist with 15+ years of proven experience in supervisory, management, high-level security and human relations. Possess comprehensive experience in personnel evaluation and analysis, safety administration, and performance management. Adept at analyzing situations and processes to discover opportunities for improvement. Excellent written and verbal skills. Highly dependable, trusted coach, mentor and leader. Skillful at conducting analysis and assessments with information received, to take appropriate action. Recipient of multiple awards and recognitions for performance and professionalism that exceeded superiors’ expectations. Career is supported by a Bachelor of Arts degree in Criminal Justice Homeland Security with a minor in Psychology.
Chaired meetings/briefings
Training/Evaluation
Career Development
Conflict Resolution
Performance Management
Safety Administration and Training
Microsoft Office Suite
High level security
Employee Relations
PROFESSIONAL EXPERIENCE
VA Work Study 2017
Answered Applicants’ questions about benefits and claim procedures
Interpreted and explained information such as eligibility requirements and application details
Provided administrative/secretarial support for various departments such as answering telephones, assist visitors and resolve a range of administrative problems and inquiries.
Checked with employers or other references to verify answers and obtain further information
Actively looked-for ways to help people
Talked to others to convey information effectively
SAINT LEO UNIVERSITY – Hampton, VA 2014-2017
Full-Time Student
Bachelor of Arts in Criminal Justice Homeland Security, minor in Psychology
Graduation March 2018
UNITED STATES AIR FORCE – Various Global Locations 1992 – 2014
DEPARTMENT LEADERSHIP
Directed daily operation of three work centers; supervised 98 personnel in Regional Headquarters’ largest operation
Balanced $18 million operating budget; saved $9 million in Fiscal Year 2013
Managed 5 pharmacies, 65 people, 478,000 outpatient prescriptions annually.
Chaired weekly staff meetings; briefed program changes and status to upper management
Balanced manpower requirements; supported multiple human resource areas
Managed training programs for 285 people.
Performed as Trusted Agent for Drug Demand Reduction Program
Led safety program, improvements and training.
Managed 450 commercial customs clearances worth $4M while deployed to Oman
Maintained schedule for 65 personnel; ensured adequate support was sustained
GENERAL EXPERIENCE
Maintains required records and documentation.
MICT (Management Internal Control Toolset) database administrator to conduct section inspections to ensure JCAHO (Joint Commission on Accreditation of Healthcare Organizations) ready
Developed section specific operating instructions on infection control procedures; ensured accreditation standards were met
EMPLOYMENT HISTORY
July 2016 – present, Assistant Store Manager, Pier 1 Imports
November 2015 - February 2016, Cashier, Lowe’s
July 2014 – October 2014, Pharmacy Department Manager, United States Air Force
February 2014 – July 2014, Customs Liaison Officer, U. S. State Department
February 2009 – February 2014, Pharmacy Department Manager, United States Air Force
2006 – 2009, Pharmacy Section Manager, United States Air Force
2002 – 2006, Pharmacy Office Manager, United States Air Force
2005 – 1992, Pharmacy Technician, United States Air Force
EDUCATION
Saint Leo University Tampa, FL
Bachelor Degree in Criminal Justice Homeland Security/Minor Psychology (grad February 2018)
Community College of the Air Force Montgomery, AL
Associates Degree in Pharmacy Technology
Sr. Advance Management Training Hampton, VA
January 2008
Advanced Management Training Valdosta, GA
April 2003
Basic Management Training Ft Walton Beach, FL
September 1998
Air Force Pharmacy Technician Training Wichita Falls, TX
October 1992
ADDITIONAL SPECIALIZED TRAINING AND CERTIFICATIONS
Professional Management Certification Montgomery, AL
Community College of the Air Force
Certified 2012 – present
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