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Customer Service Management

Location:
Oshkosh, WI
Salary:
30,000
Posted:
September 19, 2017

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Resume:

Professional Summary

I am an accomplished and energetic person with a solid history of achievement in business management.

I am a motivated leader with strong organizational and prioritization abilities.

My areas of expertise include operational management, goal oriented and organizational skills.

Director May 2007 - September 2017

St. Paul’s Lutheran Child Center Winneconne, WI

Accomplishments

Grew business from $133,275 per year to $404,550 per year

Successfully calculated annual budgets >$405k based upon forecasted growth

Awarded 4 of 5 Stars by Wisconsin Early Childhood Assoc. (WECA) Young Star Program

Operations Management

Oversee is 4000 sq. ft. building on a 1 acre lot servicing 100+ students annually

Authored the center’s operational standards – defining efficiency, effectiveness and compliance to local and state regulations

Headed staff size of 6 teachers, 10 assistants and 3 custodial staff– conducted annual performance reviews and set goals to help each staff improve performance

Customized educational curriculum standards; rewrote policies, procedures, and programs

While monitoring students' progress I provided parents and teachers with guidance to improve behavior and educational opportunities

Customer Service

Doubled enrollment for children and families – recruitment, tours, enrollment, program overview

Directed parents and staff on educational activities, policies, and students' behavioral or learning challenges

Home Visitor for Waushara County 2002 – 2007

CAP Services, Head Start Stevens Point, WI

Accomplishments

Evaluated families current situations and helped them to set goals to move forward out of poverty

I was able to teach parents about different educational styles so they could better teach their own children

Customer Service

Referred several families to public or private agencies or community services for assistance

Addressed situations to help family members compile information on social, educational, criminal, and institutional history

Child Care Teacher 1989-2002

UW Oshkosh Children’s Center Oshkosh, WI

Systematized and guided activities designed to promote physical, intellectual and social development

Conducted evaluations and managed student employees

Education

Bachelor of Science: Human Services University of Wisconsin, Oshkosh, WI

Minor in Sociology

Educational Field Placements

Winnebago County Child Protective Services 2000

Winnebago County Employment Specialists 2002



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