Technical Writer Microsoft Office
Resume:
Heather Dinsdale
Technical Writer
e-mail: ***************@*******.***
Teradata Corporation
El Segundo, CA
2013–Current
Information Engineer
I write and update Teradata Database software user guides with these authoring tools:
• Eclipse oXygen XML Editor (DITA) • XMetaL (DITA) • Adobe FrameMaker
• Adobe Acrobat Professional • Microsoft Office • Document management systems (Astoria, Ixiasoft) The Teradata Database books are written in DITA, reviewed in Acrobat Adobe Professional shared PDFs, and published in HTML. I work with the following teams:
• Software engineers: I work with the development team to document user guides, and to resolve software/documentation defects.
• The information engineering team: We work collaboratively, so I work with the other writers, information architects, and project leads to write the most accurate, grammatically, and technically correct documentation possible. I worked on a big DITA conversion project, where we converted the entire Database documentation set from FrameMaker files into DITA files. I helped convert the file, and clean them up.
• Illustrators: I create syntax diagram mockups or other illustrations, then work with the team illustrator to create the official images. For writing samples, navigate through the different topics starting here: http://www.info.teradata.com/doclist.cfm?Prod=1060&ProdName=Teradata%20Database&selectedItems=S104_C113_P1060_16.10&RelName=16.10 I primarily worked on the following books: Release Summary, SQL Functions, Operators, Expressions, and Predicates, Resource Usage Macros and Tables, Teradata DATASET Data Type, and SQL Fundamentals.
IBM
Costa Mesa, CA
2006–2013
Technical Writer
At IBM, I wrote technical documentation such as:
• Context-sensitive help • Installation guides • Troubleshooting guides • Quick start guides
• Online help • Technical notes • readmes • Release notes I used the following authoring tools:
• Arbortext Editor (DITA) • Adobe FrameMaker • Dreamweaver (HTML)
• Microsoft Office • Microsoft Word • Document management systems I worked with the following teams in an Agile environment: o Developers/ engineers: I worked with the development team to document the technical information in HTML or DITA. I added value and ease-of-use to the user interface (UI) by including embedded assistance (hover text and tool tips).
• The Quality Assurance team: I used the QA team’s build to test the software interface daily and verified the documentation was correct. I also worked with the QA team to find, incorporate and verify documentation defects.
• The Information Development team: I worked with all the team writers, editors, information architects, and project leads.
• The Marketing team: I worked with Marketing to create tech notes and product sheets.
• The User Experience team: I reviewed wire frames, mockups, and UIs for content, grammar, and technical accuracy.
• The Translation team: I was the liaison between the documentation and translation teams. Awards and writing samples:
In 2012, I won an Eminence and Excellence award for my contributions. This award recognizes individuals or teams who have exceeded normal job performance and expectations.
For writing samples, navigate through the different topics starting here:
• http://pic.dhe.ibm.com/infocenter/p8docs/v5r1m0/index.jsp?topic=/com.ibm.p8.xt.user.doc/workplacext_help/_start_here_workplacext.htm
• http://pic.dhe.ibm.com/infocenter/p8docs/v4r5m1/index.jsp?topic=/com.ibm.p8.doc/ecmwidgets_help/intro/intro_overview.htm
Cisco Systems, Inc.
Irvine, CA
2000–2006
Technical Writer
• Wrote product documentation for Cisco BTS 10200 Softswitch in Adobe FrameMaker, and published it to www.cisco.com.
• Worked independently and remotely; team members were located throughout the country. For a writing sample, see https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/bts/6-0/protocol/guide/SIP60/20sipovw.html
CIM Vision International (now called “Apriso”)
Long Beach, CA
1998–2000
Technical Writer
• Wrote online help and user guides for inventory and shipping software using Microsoft Word and RoboHelp.
• Project lead; oversaw two other writers, ensuring the documentation sets were consistent, and met all deadlines.
TriTech Educational Services (no longer in business)
1997–1998
Newport Beach, CA
Courseware Developer
• Designed and wrote computer networking curriculum for in-house training, and for third-party clients.
• Worked with companies such as Intel and Hewlett-Packard to create and write course and lab materials.
Prosoft Learning Corporation (now called Certification Partners)
1996–1997
Santa Ana, CA
Instructional Designer
• Wrote curriculum for Internet and intranet training courses. Worked with subject matter experts to create course outlines.
• Also worked on the quality assurance (QA) test team, testing the curriculum. 1994–1996 Futurekids, Inc. Los Angeles, CA
Instructional Designer and Editor
• Edited the curriculum using the Associated Press (AP) style and stylebook.
• As an instructional designer, I created curriculum used in children’s computer learning centers worldwide, and U.S. schools.
• Collaborated with educators to ensure the curriculum was educationally sound, and met all state technology objectives.
• Conducted user testing with children to ensure it was developmentally appropriate and fun.
The International Sculpture Center
1993–1994
Washington D.C.
Managing Editor, Maquette magazine
• Edited and wrote articles for monthly technical sculpting periodical. Also managed day-to-day operations.
Federal Document Clearing House
1993–1994
Washington D.C.
Proofreader
• Proofread daily Congressional testimony for an online service.
Professional Organizations
Member, Society for Technical Communication.
Education
California State University, Long Beach
1990–1992
Long Beach, CA
Majored in Magazine Journalism.
Grossmont Community College
1987–1990
La Mesa, CA
General education.
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