Customer Service Manager

ROBERT W DONALD

**** ******* ** ******* **** Pa *5101 – 724-***-****)

************@************.***

Objective

To obtain a position that will allow me to use my skills, while giving me the opportunity to grow and improve myself as well

Education

ITT Technical Institute Monroeville Pa

Associate in Specialized Technology Degree in Computer and Electronics Engineering Technology

Graduation March 2003

Cumulative GPA 3.77 – Honors

Technical & Computer Skills

Troubleshooting and repairing AC/DC Circuits

Troubleshooting and repairing PLC controlled equipment

Troubleshooting and repairing pumps and transfer equipment

Troubleshooting and repairing PC Hardware problems and replacing faulty parts

Possess basic networking skills, setup and maintain local area networks

Understand the fundamentals of digital electronics

Utilize Microsoft Word, Excel, PowerPoint Project and Adobe

Employment

Regional Maintenance Technician 1/2005 to Present

ECOLAB

Repair, Maintain and Install mechanical & electrical industrial processing equipment

Order parts, maintain inventories, & customer relations

Maintenance Engineer 2/04 – 1/05

AmeriSuites

Maintenance Manager/building & ground maintenance

Maintenance Manager 7/03-11/05

Lobos Management

Apartment maintenance

Utility Man 9/76 -12/81

Fox Chapel Authority Pittsburgh, PA

Performed general labor, drove truck, read meters, operated backhoe, provided customer service & resolved complaints

Superintendent 12/81-7/94

Manor Twp. Joint Municipal Authority – Ford City, PA

Install water & sewer taps & extension lines, rebuilt pumps & telemeters, resolved electrical issues, installed handicap ramps, purchased equipment & materials, assigned work projects, recorded time worked & performed all other authoritative responsibilities

Performed duties indicated below

Utility man 9/78-12/81

Hampton Municipal Authority – Allison Park, PA

Performed duties as laborer, truck driver, meter reader, backhoe operator, service man, & mechanic foreman

Repaired pumps & installed water lines & taps

VOLUNTEER HISTORY

Assistant chief, Treasurer & Trustee Manor Twp. VFD 7-83 to 4-95

FOSTER PARENT 1991-1995 - ALL CHILD CLEARANCES RECEIVED

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