Customer Service Manager

BRADLEY RANDOLPH

**** ******* ******. **********, ** 60513 (C) 708-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Genuine, hard-working, and enthusiastic team player seeking a position within a company that will further drive its success. Flexible and versatile with a talent for quickly mastering technology. Customer service professional dedicated in effective team management and customer satisfaction. Dynamic customer service manager who leads diverse teams to achieve company goals. Customer service expert with sound judgement and ability to resolve problems tactfully and diplomatically.

SKILLS

Microsoft Office, Reynolds, Xtime, RQ4, RMS, Eticket, and ISC

Effective problem solver

Excellent time management skills

Customer focused

REFERENCES

References available upon request

WORK HISTORY

Assistant Manager/Service Manager, 05/2013- Present

Sprint

Open/Close business

Overall sales of company products and services

New account management

Investigate and resolve customer inquiries and complaints

Cross-train and back up other customer service managers

Adhere to confidentiality requirement

Service Associate, 2007-02/2012

McGrath Lexus

Extended excellent customer service

Directed customers to correct department

VTS (Vehicle Technology Specialist) Certified

Provided customers transportation to and from dealership

Assisted/Closed out our loaner vehicle procedure agreements

Handled daily closing procedures

EDUCATION

High School Diploma 2007

Lyons Township High School – La Grange, Illinois

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