Calisa S. Mitchell

*** **** **** ****** ******, New Jersey 07036

908-***-**** or ac2djm@r.postjobfree.com

CAREER STATEMENT

I am a people person with great integrity, responsible and a customer support professional with extensive experience managing client needs and ensuring the company meets expectations. An accomplished, self-motivated professional with over 10 years of experience in customer service and counseling. I know that I will be a great asset to your prestigious company because my hardworking attitude and job ethics will provide you with customer satisfaction.

KEY COMPETENCIES

Expertise in analyzing and resolving complex customer issues.

Experienced diffusing client issues with tact and care.

Multi tasked in a high volume, high stress environment.

PROFESSIONAL WORK AND VOLUNTEER EXPERIENCE:

June 2013 to Present:

HIV Counselor /SISTA Coordinator PROCEED INC. Elizabeth, New Jersey

I am responsible to provide intensive risk reduction interventions, activities, education, and information that support risk reduction of HIV/AIDS to over six hundred clients.

I manage and oversee risk reduction evolutions to over five hundred women.

September 2011 to Present:

P.T.A Recording secretary School #2 Linden, New Jersey

Recorded minutes of P.T.A meetings, and maintaining a copy of current by laws, standing rules, and a membership list and oversee donations and develop fundraising activities.

December 2010 to August 2011:

Customer Service Technician Flextronics Retail Technical Woodbridge, New Jersey

Provided information about products and services. Monitored inventory

Recorded details of customer transactions and complaints. Determined whether losses were covered by insurance and determined possible causes of customer complaints.

January 2009 to December 2010:

Receptionist Baker Tax Accounting Services Linden, New Jersey

Provide customer satisfaction, organize staff schedules, and set up appointments.

Recorded and distributed phone messages. Performed data entry. Maintained working knowledge of MS Office.

April 2007 - January 2009:

Customer Service Representative T.V.R. Communications Edison, New Jersey

Resolved customer service billing complaints by exchanging merchandise, refunding money, adjusting bills and offering credit and assessed validity of customer complaints.

Determined possible causes of customer complaints. Effective communicated to assist customer needs.

Education

Carteret High School Carteret, New Jersey 2005

Maintain Twenty-One Professional hours of Training each fiscal year. 2013- 2016