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LISA GNOFFO

PROFILE:

Highly-confident and client focused professional with extensive experience in customer service, home improvement and logistics. Strong problem-solving, communication, organization, and computer skills. Have taken on increasing responsibilities based on performance. Capable of learning and excelling in difficult, unfamiliar environments.

CORE COMPETENCIES:

Customer Service- Seasoned professional who continually creates “Customers for Life” through exceptional customer service skills.

Mentoring/Coaching- Experience with training and developing teams. Ability to pin point the strengths and weaknesses in members of the team and motivate each member individually to create synergy.

Management- Experienced in leading a team and having the ability to get the most from all members. Excellent time management, Organization, & Communications skills. Interface with all levels of management and executives to create seamless solutions to everyday challenges.

Sales- Experience and success in both inside and outside sales for both intangible and tangible products with the use of a consultative approach to selling.

PROFESSIONAL EXPERIENCE:

ENOVA FINANCIAL GURNEE IL 9/2012- PRESENT

Enova Financial is a leader in online lending to those with less than perfect credit. Led by some of the most experienced and skilled professionals in the industry, Enova has quickly developed into a global leader of online financial services.

Loan Processor-Operations-CSR

Meet or exceed all individual and department goals, including call quality, loan quality and loan production

Answer all inbound calls, chats, faxes and emails.

Provide loan extensions and process payments.

Identify, research and resolve customer issues.

Verify loan applicant information.

Issue loans according to company and state guidelines.

Provide training and mentoring to new Loan Processing associates

LTD COMMODITIES LLC BANNOCKBURN, IL 9/2011 – 12/2011

LTD Commodities, Lakeside Collections and ABC Distributing are long standing companies committed to selling top-quality merchandise at low prices.

Multichannel Support Representative (Seasonal)

Provided assistance in several levels of support to customers and company.

Assisted customer with product selection, offered cross or up selling products and placed orders.

Advised customers of order status and tracking information.

Handled incoming calls of up to 150 or more a day.

FE MORAN MECHANICAL NORTHBROOK, IL 8/2008 - 4/2009

Previously Thermodyne Mechanical Services.

A leader in the HVAC industry providing full service for heating, ventilating, air conditioning, air and water balancing, building automation systems and system commissioning.

Administrative Assistant

Provided assistance to the President, Dispatcher, Sales Team and Field Technicians.

Assisted dispatcher with daily scheduling of service and maintenance calls.

Generated repair quotes for customers noted by technicians visit to customers home.

Prepared field technician payroll on a weekly basis.

THE HOME DEPOT ARLINGTON HEIGHTS, IL 8/2007 – 3/2008

World Wide provider for home improvement goods and services.

Flooring Expeditor

Acted as a liaison between customers, third party service providers, vendors, and operational personnel to resolve issues with the installation process.

Process measure requests and update measure results.

Communicate and manage change orders; coordinate receipt of material, installer pick-ups.

Assign installer based on capacity and project scope; maintain system records by updating installation schedules, ship dates, and customer communication notes.

Audit store special order and installation process; identify and initiate installation charge backs.

Process re-works and re-orders; work with special service and balance due associates to process related requests.

Maintain file system, monitor data and other related duties as assigned by the Supervisor.

DHL EXPRESS FRANKLIN PARK, IL 12/2000 – 1/2009

International service provider for express shipping and logistic services.

Customer Service Representative

Conducted all office operations; assisting walk in business, responded to call center inquiries in regards to tracing issues, maintained contact with couriers, and resolved delivery complications on a daily basis.

Received and addressed incoming calls and on line messaging on an average of 200 plus per day.

Researched and updated incorrectly labeled parcel on an average of 60 to 100 packages per day.

Completed all tasks efficiently despite a large workload and fast paced environment.

Conducted all front office duties, including assisting walk in business and executing closing procedures.

Provided on-the-job training and coaching assistance for all staff

SKILLS:

Microsoft Outlook, Microsoft Office, Excel,Thunderbird, Pidgin Internet Messenger, Dolphin, LinPhone for Genesys, SAP, AS400, Portal via FireFox, Aperture via Google Chrome and various other company specific software.

REFERENCES UPON REQUEST

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