Customer Service Administrative Assistant

PENNY PENCE HENLEY

*** ******** ******* **

GAFFNEY, SC 29341

Phone: 937-***-****

***********@*****.***

Objective

Self-directed, resourceful and passionate administrative professional looking for a position as an Administrative Assistant, Office Manager, clerical or admin support. With a successful track record in clerical work, problem solving, time management and communication to provide effective support to office.

Ability Summary

Possess excellent communication skills, both verbal and written, Familiar with the principles and procedures of business management, Possess strong organizational and management skills, Goal oriented and ability to handle multiple tasks, Ability to type 60 WPM accurately, Possess excellent phone etiquette and interpersonal skills, Possess strong analytical skills and performs tasks in given time, Knowledge of basic operating systems like Microsoft Outlook, Word, and Excel.

Employment History

Administrative Assistant

04/2017 - 09/2017

HB Kelly State Farm

118 PLEASANT MEADOWS DR, GAFFNEY, SC

Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service, answer and direct phone calls, respond to inquiries regarding insurance availability, eligibility, policy changes, claim submissions, and billing clarification. Schedule appointments, identify customer needs, process payments, balancing cash drawer and making bank deposits, perform general clerical duties.

Administrative Manager

03/2016 - 03/2017

UNCLAIMED FURNITURE OF THE UPSTATE LLC

118 PLEASANT MEADOWS DR, GAFFNEY, SC

Manage schedules and deadlines, answer and direct phone calls, monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints, recruit and train personnel and allocate responsibilities and office space, process customer orders, schedule deliveries, write and distribute email, correspondence memos, letters, faxes and forms, order furniture from variety of vendors, assist in the preparation of regularly scheduled reports, develop and maintain a filing system, maintain contact lists, provide general support to customers.

Customer Service Associate

10/2015 - 03/2016

THE CHILDREN S PLACE INC

118 PLEASANT MEADOWS DR, GAFFNEY, SC

Greet customers and ascertain what each customer wants or needs, listen to customer's questions and concerns, provide answers, open and close cash registers, counting money, balancing cash drawers and making deposits. Provide information about products and services, handle returns or complaints,

Education and Training

Completion Date

Issuing Institution

Location

Qualification

Course of Study

06/1995

Northwest HS

Greensboro, NC

High School Diploma

General High School Curriculum

Honors & Activities

Additional Information

References Available on Request

Contact this candidate