Customer Service Data Entry

Professional Summary

Skills

Work History

Education

TONI PREVITE

*** ******* ***, **********, ** 95831 (H) 916-***-**** (C) 916-***-**** ***********@*******.*** To obtain a position which will utilize my experience in customer service, credit or a collections environment. Customer Service - Routing drivers, answering phones, mobile radio, scheduling appointments.

Data Entry - Statistical typing, invoicing, monthly reporting.

Credit Transactions - Collecting delinquent balances on residential and commercial accounts, refunds and

adjustments to accounts.

Strong leadership abilities - Supervised a staff of 10-15 employees, conducted interviews and performance

evaluations.

Positive Customer Experiences - Maintain and enhance customer satisfaction through audits and quality process. Resolved Client Conflicts - Handle escalated situations in a timely manner.

Collections Supervisor 12/1982 to 06/1991

U.S. Sprint – Rancho Cordova, California

Drafted and reviewed financial statement compilations before being approved by partners. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Prepared employee evaluations and promotion status for each team member. Night Dispatcher 09/2000 to 11/2013

Rapid First Plumbing – McClellan Park, CA

Answered a constant flow of customer calls with up to 3 calls in queue per minute. Booked appointments and dispatch of 12 service technicians.

Met or exceeded service and quality standards every review period. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Accurately documented, researched and resolved customer service issues. Data Entry/Dispatcher 01/2000 to 07/2013

A-1 Appliance Repair – Rocklin, California

Managed high call volume with tact and professionalism. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Accurately documented, researched and resolved customer service issues. Gathered and verified all required customer information for tracking purposes. High School Diploma: 1971

John F Kennedy High School - Sacramento, CA

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