Customer Service Microsoft Office

Monique Cannon

803-***-****

*********@*******.***

SUMMARY

• 4+ years of copy, printing and scanning experience

• 10+ years of customer service experience

• 2+ years of mail handling experience

• Highly experienced in troubleshooting office machines

• Proficient in Microsoft office, including outlook. EXPERIENCE

Best Western May 2016 to Oct 2016

Front Desk Clerk

• Answering phone

• Making and cancelling reservation

• Greet guest

• Run register

• Check in/out guest

• Run daily audit

InSync Staffing Dec 2014 to Jan 2016

DocuCare Specialist

• Deliver basic contracted customer requirements (includes: copying, faxing, printing and scanning functions)

• Download and install printer drivers on equipment

• Perform printer mapping to PC

• Escalate printer network issues as appropriate

• Perform configuration of devices (Enter IP address, scanning templates, User access levels, Scan to File/ Email, etc.)

• Monitor and apply patch updates

• Point of contact for equipment support and service

• Perform basic equipment problem diagnosis

Ricoh USA March 2013 to April 2014

Onsite Service Specialist

• Preform quality control and copy documents

• Process mailing for electronic/non electronic -certified and FedEx

• Ran high volume copy machines and performs binding and finishing work.

• Ensured convenience copiers were working properly

• Cleared paper jams and informed technicians of specific problems.

• Maintains records for management reports and inventories of supplies needed.

• Distributes office supplies, fax transmissions and mail to company personnel

• Performed filing duties in conjunction with specific customer requests.

• Courier Service

• Hospitality Service

EDUCATION

Columbia High School

Diploma

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