Customer Service Manager

Nicole Carter

*** ****** *****

Charlotte, North Carolina

914-***-****

***************@*****.***

Experience:

*****-**** ********* ************ ********, Polkton, North Carolina

Correction Ofiicer II

. Maintained the care, custody and control of the inmates housed in the facility.

. Provided safety and security for visitors and staff. Public safety.

. Maintained a daily log, report writing, transports/escorts on and off the property.

2008-2015 One Time Installs, Charlotte, North Carolina

Assistant Technician/Office Manager

. Assist Senior Technician on home installations.

. Activate receiver via IVR.

. Instruct customer on the use of the receiver and remote control.

. Answer customers’ questions on operating procedures and services available.

. Close out work orders at the end of each job.

. Processed weekly contracting invoices.

2002-2008 Petals’ Catalog, White Plains, New York

Customer Service Specialist/Billing Supervisor

. Answered calls for 1000+ a-day inbound call center.

. Resolved customer issues regarding orders placed, missing/damaged items.

. Tracked and traced packages. Working closely with shipping companies.

. Processed credit card authorizations via DMGT.

. Maintained daily billing reports, supervising a staff of four.

2000-2002 Monroe County Correctional Facility, Stroudsburg, Pennsylvania

Correctional Officer II

. Maintained the care, custody and control of the inmates in the facility.

. Provided security and safety for the visitors and staff.

. Responsible for keeping a daily log, writing reports and conducting searches.

Education: Westchester Business Institute, White Plains, New York

Business Management/Accounting 43 credits earned

Skills: MS Word, Windows 98/2000,2010. Excel, Lotus Spreadsheet, AS400, Directv SBCA certified. Excellent verbal and written communication. Professional customer care. Certified Correction Officer PA, NC.

Contact this candidate